Business ProfileforRay Road Auto Parts and Hardware

I brought my vehicle in for an issue I had with it's headlights. After a few hours they were able to fix the headlights, but mentioned the collision detection & lane departure indicators were showing alerts on the dash. Neither were active prior to the repair and I found that the AWD, swerve detection, ABS, electronic locks, power windows, interior lights & other items weren't working either. I reported this to them but they claimed that they weren't working when I brought it in & advised me to take it to a dealership. Considering how some of these components are just as crucial as the headlights it makes no sense as to why I wouldn’t have reported these issues as well & I know that they were working. I locked the doors when I dropped it off & again after forgetting my phone in the car. Both times the electronic locks & interior lights reacted to the key fob. The technician seemed to be able to open the doors before driving it in without having to use the mechanical key which adds doubt to his claim. The dealership determined the issue was caused a missing D/C fuse (not a burnt/broken fuse). The technician at Ray Road must have pulled the fuse when trying to determine the issue with the headlights and forgot to replace it. The dealership not only had to replace the fuse but recalibrate all the sensors too (which wasn't covered warranty). I had the dealership send an email to *** ********** (owner of Ray Road), showing their findings complete with invoice/diagnostics with me CC'ed for replies. I waited 14 days but heard nothing. I followed up with my own email and got a reply. Despite the revelation of the missing fuse Rod took the word of his technician and denied any compensation for the dealer’s invoice. I followed up with a reply explaining how his technician was able to open the doors to the vehicle using the electronic sensor before driving it in and reminded him of the missing fuse pointed out by the dealership. So far I have received nothing back in reply.