ComplaintsforHawkins Appraisal Service

• Initial Complaint

  08/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I paid Mr. H****** in advance for a real estate appraisal. Prior to receiving payment, he was in regular contact. Afterward, he became difficult to reach and has not provided the appraisal or a refund over a month later. When he does respond, it's always with some excuse and a promise that he is "finishing up" and will provide the appraisal soon. July 8: Mr. H****** emails my attorney that he has inspected the properties and "should have these finished this weekend or sometime Monday." I tell him I will mail him a check in advance, as required. He writes me "No problem I'll have them ready to send." July 12: Check mailed. July 18: Having received no further communication from Mr. H******, I email to confirm he received my check. He responds "Yes I did and I’m finishing up your reports. Thank you" July 19: My bank shows the check has been cashed. July 28: With no further communication from Mr. H******, my attorney emails him to ask for an update. Aug. 2: I leave Mr. H****** a voicemail. He responds to my attorney's 7/28 email: "Working to finish up. Sorry was under the weather last week and some family members." Aug. 4: I email Mr. H****** asking for a specific date by which he will have completed the appraisals. Aug. 9: With no further communication from Mr. H******, my attorney again emails him requesting an update. He responds that he has moved offices and had difficulties with his internet, but will "finalize some odds and ins on reports and send to you later this week." Aug. 15: With Mr. H****** again having failed to deliver by his stated time, my attorney emails him to inform him that if we do not receive the appraisal or refund by COB 8/19, we will file a BBB complaint. Aug. 17: Mr. H****** responds to the email from two days prior: "Sorry the new office was a nightmare setting up... I will be working to get reports emailed by EOB tomorrow." Aug. 20: With Mr. H****** having failed again to provide the appraisal, I file a BBB complaint.

  Business response

  08/22/2022

  His basic information was right, they did not understand or were aware we did not get up and running last week having to switch ATT to spectrum due to combination of old phone lines and poor ability of AT&T to handle us properly, The email his attorney sent me which who has been my main contact I could not read or see till Sunday ( Including this complaint)   and responded to him in addition showing copies of  the work orders ending ATT&T and the new work order for Spectrum getting our office up and running.  Today will be my first operable day back in office and I told him I would get the reports over till him between late today or late tonight in that I am playing catch up obviously.  I will speak to them this morning when they open  They were aware of my office issues but not the extent or duration.   Thanks Ron H******

  Customer response

  08/23/2022

  Better Business Bureau: 

   

  I have received the appraisals this morning. My attorney and I will review them in full, but at first glance, they appear to be complete and satisfactory. Assuming there are no problems with the reports, I will consider this matter resolved.

• Initial Complaint

  06/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I contacted Ron H****** in April of 2022 to arrange an appraisal of a home my mother owns in Statesville, NC. My husband made arrangements to meet with Ron on May 6, 2022. He took about fifteen minutes to look at the home and told my husband he would have the appraisal completed by the following week. It is now June 3rd and we have yet to receive the appraisal. He cashed the check and will not return phone calls or emails. Last week, I threatened him with a BBB complaint if we did not receive the appraisal by May 30th and again, we have not received a response. I explained to Ron that my mother, who is 81 years old, needs the appraisal done so she can sell the house to the current tenant, who wants to purchase it. My father recently passed away and my mother's income has been cut drastically. Her health is failing and she is trying to move near our family but she needs the funds from the sale to relocate. She has had to pass on several houses because of this con-artist not getting the appraisal to us in a timely fashion, as promised. Ron H****** was made aware of the entire situation before the appraisal, so he knew he needed to get this to us quickly. This entire situation is causing her an enormous amount of stress. Ron H****** should be ashamed of himself, treating an elderly person this way, and the widow of a decorated war hero on top of that! It is a shame that a veteran's widow's income is cut in half after her husband's passing, her only wish is to move close to family and this crook takes money from her and is preventing her from being able to sell the home. My father was a Vietnam Veteran who received a Silver Star. He was one of the most hard working, honest men I have ever known. When he got sick unexpectedly, one of his last wishes was to relocate my mother near our family so we could help her. Nobody should be treated like this, especially an elderly widow of a veteran. Ron H****** should be ashamed of himself! We want a refund so we go elsewhere.

  Business response

  06/03/2022

  The last email I was aware of was 05/02/2022 before seeing property and if you read back then I had to search for emails once you said you sent them and they were in Spam.   Per your message you said you sent an email saying 05/30 etc but I never saw it again it was and another email slightly before then was  in Spam   I did get a text message on 05/16/2022 asking Status of appraisal and that spurred me to ask Jasmine in my office to call and get and email because I did not see one written in file and I usually if I don't see an email written I will type your name in on search but that would have not worked in your case.   I have attached the email she wrote down from calling you after the 05/16/22 tax message and it appears she wrote run after cabin but obviously marked through it.   It is impossible for me to know if it was given wrong or she wrote it down wrong but that is what I had.  If you want me to resend the appraisal to the email above I would be happy to I will be in office around noon. If you want the money back instead I will be happy to do that also, remind me how much it was, I think $250 but not sure because I cannot tell who made the mistake on the email.  Its possible it was on our end.   Let me know and I will do either   

  Customer response

  06/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  04/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The appraiser came out to appraise the home on Friday, March 4th. He cashed our check for $300 on 03/16/2021. We have not yet received the appraisal. The appraiser will not answer my texts or emails; he refuses to provide us with a date the appraisal will be complete. I would like the appraisal asap, or a refund of my $300 if he refuses to provide the appraisal. This complaint could have been avoided had the appraiser simply contacted me to let me know the status of the service for which I paid.

  Customer response

  04/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

   

  Good Morning, Ms. Neal,

   

  I wish to follow up regarding the above claim which I filed on 04/05/2022. The business owner has reached out to me and provided the appraisal. As such, I would like to close out this claim as the matter has been completely and satisfactorily resolved. Thank you so much for your kind assistance. Have an excellent weekend.

   

  Best regards,

  ****** *****

• Initial Complaint

  08/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid Mr. H****** about 3 weeks ago to doing appraisal on my farm he charged me $500 I paid him through zelle A Bank wiring service and I have not heard from him again. He came to my farm walk the property told me he'd have the appraisal back at the beginning of the week and he will not take my calls or answer my text. I would like to get my money back.

  Business response

  08/04/2021

  I went on and  refund his money I never got a response on what somebody wanted that’s what he asked for this morning probably sent him three emails and three text messages I also sent you two or three with no direction from anybody so I refunded his money I’m disappointed in the communication but I guess that goes both ways thank you Ron H******

   

   

  Business response

  08/04/2021

  It was not 3 weeks ago it was 2 weeks ago.  on 07/22/21   Heather in my office I am pretty sure has spoken to him,   He texted me twice last night while I was asleep saying I stole his money or something to that effect. .  I texted him when I woke up this morning that I was asleep during when he sent the messages and that I would have his appraisal in late today or tomorrow at latest and that as he knows is a difficult property and took longer to find comps  etc.  The report is basically complete I am in rural hall this afternoon for another appraisal and need a comp photo for him 

   

  I guess he received my text messages since I responded to his text per phone this is what I sent him back

   

  Sorry I did not see your text, I had a migraine and took something and had been asleep before dinner.,  I should have your appraisal finished  sometime between late today and tomorrow. I had a difficult time with comps on your property which your area has 3 different mls systems that handle the area and wanted to talk to couple of brokers in the area but should be wrapping it up. I also ask him to email me and I would attach the appraisal to his email since he has difficult email and not sure I wrote it down right. Presently on this type rural acreage property is not that extended an appraisal time.  I am sorry I was asleep when he texted but did respond around 4 am when I woke this morning.  I don't think he has since an emaill yet but I have not checked my spam folder on my computer I am in car.  ""  I dont know per your info if he sent this last night before I responded early am this morning. """   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩