3 Customer Reviews
Review from Warren W
5 stars10/23/2022
Universal Handy Services is the hidden gem of contractors in the Charlotte and surrounding areas. We were total novices on project-planning then came in Tiffany & Jay from Universal. They helped us plan the project and quickly followed up with an estimate/proposal. The estimate was the lowest byfar compared to quotes from other companies. We were skeptical because of the low price-point but once the work started and we saw their attention to detail and their professionalism. We felt compelled to share their business to the community. A few other things to expect with them is a set timetable for the work, sharing details and asking questions during the process, professional invoicing, and most importantly kindness.
Universal Remodeling & Handyman Services, LLC Response
10/24/2022
Mr. ********, Thank you for allowing us the opportunity to do this job for you. We appreciate the feeback and look forward to working with you in the future.Review from Bob W
5 stars10/05/2022
We found Universal by accident about a year ago and have discovered that they not only are very versital in the repairs they are highly skilled in performing, they are equally committed to a quality result. They do quality work at a very reasonable cost. We have had at least four different workmen on various jobs and found them all to be personable, conversant and competent. Their General Mgr, (Tiffiney) is a big help in matching the workman to the job and getting it done in a timely manner. They have made "home maintenance" a lot easier for the Wells Family !!! *** ****** *** ****** ***** Statesville, NC.Universal Remodeling & Handyman Services, LLC Response
10/06/2022
Mr. *****, thank you for your business and continued support. We appreciate your feedback.Review from Moneca D
1 star06/24/2022
on June 24, 2022 i got an email saying " I am trying to be patient, but a payment must be made to bring this below $1,000.00. You rushed us to get the job completed for yo in February and I am now pushing you to get this paid down" First of all I did not rush them. I was told they would check their availability for do my repairs on my new home. They called one day out of the blue and stated they had two cancellation and could fit me in and i said ok. I waited on them I did not rush them. It took them two days to complete job. After job was completed I informed them I had been on FMLA and I will make monthly payments. I was making monthly payments out of my disability check and got this nasty email. They get paid $45 dollars an hour the took two days to do so they could push up the price. The shutters they hung for me it took the man 6 hours to put up 3 window shutters. They are harassing me and I am sending monthly payments.Universal Remodeling & Handyman Services, LLC Response
06/27/2022
Ms. ******, I beg to differ and am sorry you upset by my asking for payment. The initial agreement we made over the phone in early April was $200.00 every two weeks. At this time three payment have been made and do not equal the agreed payment. I understand you were on leave and have tried to be patient. I simply was sending a reminder letter hoping to resolve the open invoice in a timely manner.Customer Response
07/27/2022
I am very aware I do need to make my payments and i have been just not what you want. We are going through an inflation and COVID-19. I have sent a payment every month and have kept in contact with you constantly. I felt like i was being threatened. I read that email to my friends, family and coworkers and everybody stated the way that emailed sound WAS RUID. They said it was very unprofessional. I am a customer what company talks to a customer like that. Word of mouth makes people come to your company. The first job YOUR COMPANY DID I paid immediately so I did not have a reputation of not paying this company. I PROMISE YOU I WILL NEVER USE THIS COMPANY AGAIN AND I WILL TELL MY FRIENDS and FAMILY ABOUT THIS COMPANY.
Customer Review Rating
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