Business ProfileforIsenhour Air Care, Inc.

I unfortunately got a rainbow vacuum cleaner from them 12/20/21. I told the lady on the phone that I'm handicapped prior to setting up the showing. I messages 48hrs later, that I was unable to use the machine and to come pick it up. Then on January 4th I messaged again to come get the machine. Then I got a nasty text saying I paid with a fraudulent check. But since I canceled, I didn't know they were gonna try and cash the check so the money wasn't in the account. They said that I never sent them a message and that I was past my return window. I didn't even know I had a return window of 72 hours. So I went digging in the attachment box. Under everything was my receipt. Nothing on the front said anything about cancelation. The back, which was never shown to me says I had until the 23rd.... and I would have to send the receipt by mail which we all know would take longer than 72 hours... now I'm stuck with a machine that 1. I can't use and 2. Doesn't work the way they said. 3. Facing a bounced check. It doesn't even work like they said it does. It doesn't filter the air and neither does the hiunk of crap air purifier they left.

Hi *****, We are sorry to hear about your experience. According to our detailed records you purchased on the 20th of December with a check and signed up for our Ride along program. Our office staff reached out to you the following day and we were told you LOVED your Rainbow and you were working on setting up appointments for your program. You were especially excited about earning the shampooer attachment. We called every 2-3 days after checking on you and several times you responded through texts or calls that you were busy at work because you are a nurse. December 28th was your first day off work since you purchased and you stated that you were working on setting up appointments that day. We contacted you the following day to let you know your check was returned to us for insufficient funds and you said you would mail a new check. On Friday the 31st you stated that your account had been hacked and you were waiting on new account information to be able to send a new check. We offered to process your credit card for the payment and you declined, stating that a new check would be sent promptly. While we didn't hear from you again until we contacted you at work on Wednesday January 12th, you then stated that you were working in the Covid unit and that you would contact the office to make your payment for the machine. On Wednesday February 2nd you stated that you couldn't make the whole payment but could make 3 equal payments if we could please work with you. Otherwise, you stated that you would have to return the machine and cancel. However, you had owned the machine for well over a month at that point, so we did try to work with you rather than going through the court system. However, you didn't hold up your end of the bargain. Not until a rep came out to repossess the machine and you then agreed to make payments of 200 monthly until your balance was paid in full. To this day (years later) we are still slowly receiving payments on your account.