ComplaintsforJust In The House, LLC

• Initial Complaint

  12/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  We started a home addition project with ****** in January of 2022. He built the entire addition unlevel, and was forced to bring a structural engineer out to make a recommendation as to how to fix the issue he caused. He installed windows that were much smaller than required by code, damaged hundreds of dollars worth of flooring, installed plumbing backwards and improperly, created a huge mess every day in our yard and home, and so much more. Not to mention the overall horrendous quality of work he and his team did when it came to tile, electrical, painting, trim. Pretty much everything was done in the laziest, improper way. We ended up having to spend several thousand in addition to hire another contractor to finish the job and fix his errors. We are still left with a completely compromised home addition, because of his carelessness. In fact, just this week, we had a plumber come over to fix something that was installed improperly (hot and cold water lines installed backwards, believe it or not). Whenever we attempted to ask ****** to address his errors, he became completely defensive, abrasive and almost combative. One morning, ****** sent his mother over to my home to apologize to us for his behavior. ****** is honestly a con artist. He should never be able to do work in North Carolina or anywhere in this country. From the looks of the other complaints he has received, we are not the only ones he has done the same thing to. He has one positive yelp review, which is a fake review. It’s from his wife. He is a serious con artist and this needs to be addressed.

• Initial Complaint

  10/14/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have signed contract for 4 session Sunroom and paid 15K check advance as part of agreement on 25th September 2021. The work under this agreement supposed to be started on October 11, 2021. However The Contractor terminated contract on 7th October, 2021 Even after requesting (both on verbal and formal written) multiple times either finish the job or to refund the 15K within 48 hours (2 business day) , Contractor failed to commit any refund date. The at will termination could be due to below reasons: The contractor attempted to cheat homeowners by lower quality (without tempered glass) as promised in agreement materials The contractor attempted to get more money even after paid 15K (50%) as per contract. Next payment 7.5K (25%) should be only after framing done. The contract might not be confident enough to pull town permit. Now Contractor played some wording lames excuses game to swindle 4.5K easy money and blaming me that I did not let him work....I want him to complete work .

  Business response

  12/10/2021

  Business Response /* (1000, 5, 2021/10/14) */ To Whom it May Concern, This is a direct correspondence regarding complaint #*********** received on 10/13/2021, filed by ******* **** against ****** ******* Owner/Operator Just In The House LLC. Mr ****, after meeting at his home for the 3rd time, signed a contract and handed me a check for $15,000 on the 25th day of September, 2021 which was deposited in my bank on the 27th day of September. Prior to leaving Mr. ****'s home we discussed the next steps for moving forward with his project, which included the following..... 1- In order to obtain HOA approval; HOA requested a Plot Plan (Mr **** did not have North Carolina Stamped Property Survey) in order to obtain a Plot Plan without an Official Stamped Survey, I had to acquire a satellite image if his neighborhood along with measurements of his property line. I then had to create a scaled model to supplement the missing paperwork. The HOA then required an Elevation Plan, which consists of a drawing that needs to show " height, width, distances above finished grade, and details of proposed project in order to obtain the requested documentation. The steps needed to be taken to provide all info requested by HOA required me to obtain an Architectural/Floor Plan with a cost of $850 and Structural Engineer Report with a cost of $1500, fully completed and provided to homeowner, with HOA request form filled out with all necessary documentation ready for homeowners review & signature. 2- Ordering Materials & Scheduling of sub-contractors; with a project start on signed contract to commence on the 11th day of October 2021, the scheduling of concrete contractor and delivery of materials was the next step in this process to meet the agreed upon start date. (Material costs of $10,543.19 to ************** / NW Raleigh Store #****). After completion of the above numbered 1 & 2, there was a total cost of $12,893.19 leaving a balance of $2,106.81. While completing the above steps there was an accumulation of 20 hours of time at a cost of $125.00 per hour. These hours consisted of creating plot plans, architectural designs, making up and figuring out material lists, sourcing products, and multiple hours with structural engineer to create and produce the highest quality design. This left a balance owed to contractor of $393.19. Throughout this process there was full communication several times a day by myself and at all hours of the night by Mr. ****, which in turn took away time and frankly energy with other customers as well as my family. Mr. **** states "I ordered materials without discussion or prior consent, specifically aesthetic items (like windows, switches, lights, paint, etc..) statement is false!! I had several different phone conversations with Mr. **** and 5 different change orders with NW Raleigh **********, specifically with Miss ** who works in windows to meet all Mr. ****'s specifications and needs. Mr. **** was also informed that flooring, paint, and electrical fixtures, and all other aesthetic items he had time to decide until phase 2 of his project, which would begin within the days following framing inspection. Mr **** was provided with window specs and signed off on the final special order material for phase 1. After all communication, time, expenses, and energy in planning this project, our company has decided to terminate this contract for the following reasons: 1- tortious interferences of business operations by homeowner/customer 2- verbal abuse and harassment by homeowner toward ****** ******* & vendor employees (North Raleigh **********) 3- relentless texts and calls at unacceptable hours into late evening 4- slander & defamation of character 5- constant impugning of mine & my companies integrity 6- multiple threats & malicious engagement 7- contacting & harassing homeowner references provided by ****** *******, after references already were contacted and given, and again reaching out to them at inappropriate evening hours. I informed Mr, **** that after the conclusion of this contract, in showing good faith, Just In The House, LLC agrees to waive the 15% restocking fee, which totals $1581.48, incurred from **********, as well as the $393.19 balance due to said contractor. Total charges contractor Just In The House, LLC agrees to waive is $1974.67 and issue a refund check directly from ********** endorsed to Mr. **** in the amount of $10,543,19 all costs of materials. Refund will be given when received from **********, which states on receipts ( shown in PDF, within 21 days) return was processed 10/11/2021 ( as shown in PDF on receipt, due to special order items) Consumer Response /* (3000, 7, 2021/10/15) */ Definitely this response is full of falsified and misrepresentation of actual fact and mislead the direction. Certainly this response does not resolve my issues at all. I am victimized of the bad business practice of Contractor. I have explained all the incidence happened with evidences. Please review carefully all below explanation and verify authenticity. Work was scheduled to start on October 11, 2021; however, I have received notice of termination of contract on October 7, 2021. This was a shock for me, and I am looking forward to work starting and being completed as per town code. I greatly dispute Contractor's stated grounds for terminations and further disputes Contractor's allegations. Nonetheless, I have accepted Contractor's termination but disputes all of Contractor's charges on the invoice. 1-In order to obtain HOA approval: The contract agreement was for full Sunroom Build project including labor and material whatever need for that, it was not itemized or broken about milestone or hourly rate or Plot plan costs. He never ever offered me that whether I could get plot plan from outside. If he would ask, I could get it by 99 dollars from below website with original hard copy ************************* Similarly, he does not get any formal legible Elevation plan and floor plan with any authorized stamp on it. So, none could hold responsible if town does not accept and Contractor terminates the contract. It is just a low-quality scanned copy with illegible letters. An uncertified scanned illegible soft copy attached with HOA form cannot be considered as Floor plan/Plot plan delievables for which I need to pay any formal bill. This untrustworthy copy would not be accepted anywhere. (Please refer "******************************") HOA approval does not need Structural plan. However I talked to other contractors and they are doubtful if they would use the stamped engineer structure plans and have expressed doubts that design plan would not follow building code to be get approval in wake county. Hence, I would like to dispute the charges for those unapproved structural plans and I would like to refuse them and not use them for town approval in exchange for not being charged. I never ever received any formal official structural original plan hard copy by postal mail. Moreover, he is never able to produce any proof of payment or incurred expenses for any of the above items or provide any authorization to me to connect the structural plan provider company right after sending me termination letter. Hence, I am not responsible for any of the above unproven expenses. 2- Ordering Materials & Scheduling of sub-contractors: If the contractor really did any works or scheduling sub-contracts, I would like him to furnish each documents to prove it and classify his hours spend on each of his tasks. I would not be responsible for any payment of his labor's hours without authentic claims. We never ever have any agreement of Contractor's labor hours would be 125. It should be considered as regular minimum skill wages in case of disputes for non skill cor-ordination effort There is no proof or evidence of re-stock fees incurred in his any documents from ********** invoice so this false statement should be condemned. 3-Blatant false statement : Now I come to explain blatant false statement made by Contractor. He denied to show me windows specification he ordered on 9/27 Invoice #H****-****** which does not have Tempered glass features as promised in Contracted estimates. Later once he caught in attempt to provide lower quality materials, he modified the order on 10/6 which made the cost increased for Contractors which could be one valid reason for his termination. The snapshot of his text images " I am satisficed with specification" is only after Contractor fixes the specification on 10/6. (Please find below attached evidence to support this point) Trying to hide window spec and misleading about restock fees policy.pdf Initial_Window_Specifications.pdf After_caught_corrected_Window_Specifications.pdf 4. After red handed Cheating : Once he caught, I made him agreement that he needs to give me chance to select specifically aesthetic items (like windows, switches, lights, paint, etc.). (Proof of conversation is attached "Convrsation_to_request_infom_aestehitic_items_0929.pdf") Now I will clarify each of his false allegation to move the case into different directions: 1- tortious interferences of business operations by homeowner/customer: He ordered materials without my consent and gave me strong resistance to hide windows specifications. Do you think asking Material specification as Homeowner is "tortious interferences of business operations"? (Evidence has been already provided) 2- verbal abuse and harassment by homeowner toward ****** ******* & vendor employees (North Raleigh **********): As Contractor did not disclose the window specifications, I sought help from ********** Corporation to find out that he did not provide me tempered glass feature. Is catching the contractor to prevent from cheating the homeowner "verbal abuse and harassment" windows specification initial on 9/27 and after caught cheating corrected on 10/06 have been attached) 3- relentless texts and calls at unacceptable hours into late evening: Even Though I don't mind when contractor called me for work but as he put this allegation, I have attached my caller list to display the evidence that Contractor called me at late evening when he caught to provide me lower quality materials out of his anger and shouted on me. (Please refer my caller list Contractor_Call_logs.jpeg) 4- slander & defamation of character: Can he prove anything I did before he terminates the contract without any solid valid reason and holding 15K with him? (Filed Complains to DOJ or BBB). 5- constant impugning of mine & my companies' integrity: This is his false imagination and baseless argument without any proof. why do I as homeowner do this and what is my interest or benefits by doing so, he is not my professional competitor. Once he caught for cheating homeowners and ********** witnessed his cheating, he become frustrated to put blame on me. 6- multiple threats & malicious engagement: Contractor always puts me verbal threat over phone that he would make me in soup by terminating the contract at middle and finally he did in reality too so I can incurred some materialistic damage by money and time. 7- contacting & harassing homeowner references provided by ****** *******, after references already were contacted and given, and again reaching out to them at inappropriate evening hours: The referred customer person sent me her picture of screened porch on 10/5 and she queried how is my experience with the contractor so far. She tried to mediate by putting message to the Contractor to take care of me properly, make me happy homeowner.She never ever has expressed any concerned and Contractor tried to manipulate her voice proof of reference response/intention "******_response_to_advice_******.jpeg" is attached Visit to my property: He never visited my property physically after signed the contract. So, he does not spend a single minute at my property for his labor hours. Apart from that Contractor tried to alter the original contract and he never ever mentioned that he is not NC Licensed General Contractor. The contractor put SOSID in place of License number in Contract Agreement which is another attempt to mislead me about his organization. He never shared his general liability insurance details and add my names before start my work. He confidently wants to mislead Customer without verification of fact about material specification.. Please find attached "Misleading_Customer_without_verification.pdf" North Carolina state should not be playground for Contractor to sign a contract for full project and take huge advances like 15K and after a week terminates the contract at will by putting blame on homeowner and claimed 5K with sloppy work. The contractor's nature of misrepresentation and wickedly putting false allegation to swindle 4.5K easy money could be considered as serious intentional fraud/scam and it could even considered as criminal conviction to avoid any further such attempt with other homeowner and make an instance to other contractor to never ever try such bad business practice in North Carolina. Business Response /* (4000, 19, 2021/12/02) */ Good morning as previously stated Mr. **** has received $10,543.19 material refund the remaining balance went to the time to create a plot plan dealing with structural engineer homeowner has structural drawings and floor plan the remaining balance The 15,000 is not refundable for fees in time Spent planning his project prior to termination of contract

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