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ComplaintsforRichard and Son Mechanic Shop
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Complaint Details
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Initial Complaint
04/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 4 -4 23 drop car off cause 2 weeks prior my car misfire twice an engine light came on.The day I dropped it off the car ran well an no engine light was on.i informed receptionist. She said they will do a history. LATER THAT DAY I CALLED TO SEE WHAT THEY FIND WHAT WAS WRONG.she informed me mechanic will call me back an he went to get parts for my car.She called me back later that evening telling me ****** for fuel injector,intack manifold, crankshaft sensor.So I picked my car up the next day an it ran well.but the on a Saturday today's later on my way to work it broke down on my.i called them back an they said bring it back on 4-10-23.Mechanic called me on 4-11-23 an told me it's misfire an I need a camshaft sensor .an it's misfire in 3rd .I told him that was suppose to be fixed from last service 2 days ago .he quote me another 400 something all dollars an said he will get back to me once I question him.he never did.so I went up there an a guy was working on my car.i told him I'm not paying for a problem again when it was suppose to fix less than 3 days ago.the main mechanic I called on phone he said he will call me 4-12-23 in the morning. They are dishonest company.that does not stand by there work or word.I want a refund.so I can have my car towed twice to get it to a dealership. I have missed 2 days a work.I have death in family out of state.An to add to that I have bone cancerBusiness response
05/02/2023
see attached
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.