Business ProfileforThomasville Lawn & Garden

My son bought me an xcite 380 mower on 4/22/2023 after mowing with it a couple times it shut off and would not start back up. I took it to Thomasville Lawn & garden where it was purchased and they could not fix it. ***** the owner at Thomasville Lawn & garden contacted ********* and they told him to give me another Xcite 380 which he did. I then started having a lot of electrical issues with that mower. I took it back and forth to Thomasville lawn & garden numerous times and it was never fixed properly. The last time I took it up there ***** got upset about it but he let me leave it there. After a couple weeks he called me telling me he was going to convert the mower to a manual mower without all the electronics on it. I agreed to that but that never happened. He then said he was going to take it to ********* and let Husqvarna convert it. Well that never happened. I later got a call from Thomasville Lawn & garden telling me my mower was ready. I asked ***** if it had been converted and he said no that ***** was trading me a MZ54 and I would get a refund on the difference. I said well I will come up there after work. So I did get the mower but they never refunded me the difference between the 2 mowers which is around ********. I trusted them because I have been doing business with them for years. I asked ******** about it which is the owners wife and she basically blew me off and in so many words told me I was not getting a refund. I still have the MZ54 sitting in my building untouched because I really want my Xcite 380 converted over and given back to me like I was promised and not a used one either. I have also contacted ********* and they have not been any help with this at all. They are letting Thomasville Lawn & Garden get by with this and it is not fair because I would never have agreed to trade my mower for a cheaper mower and not get a refund on the difference. I do need to say the first mower had around 10 hours on it and the second around 16 hours.