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ComplaintsforEvans Custom Homes, LLC
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Complaint Details
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Initial Complaint
09/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
9/28/22 To whom it may concern at the BBB, My wife and I signed a contract to have Evans Custom Construction (**** *****) remodel our home (3/29/22). To date the contract has not been completed. Two key items that are incomplete are Remodeling Entire Kitchen and Replacing 6 Windows. We paid a Cabinet and Window down payment in the amount of $24,200 on 3/30/2022 to procure materials. The kitchen still needs new kitchen cabinets, counter tops, dishwasher, and sink. The contractor has not provided confirmation that the cabinets are on order or when they are arriving. **** insists that he is working with the kitchen cabinet sub-contractor ***** **** **************************). We have reached out to ***** and he says that the cabinets are not on order (see "Parra **** ******* *****" email 9/16/22). I built a temporary kitchen for my family to use in the meantime (see attached pictures). The windows have not been replaced and the work was only recently assessed on 08/23/2022. On 9/13/2022 the windows were scheduled to be replaced however the sub-contractor recommended that we install "new construction" windows since there was likely wood rot in the window framing. No windows were delivered that day and no evidence that they even existed was provided. Evans Custom Homes sent a change order for "new construction" windows all associated frame repairs (including siding) 9/19/2022. This change order would require an additional deposit of $3122.77 for a total amount of $6245.54. Besides the two aforementioned items, Evans Custom Homes did complete other remodeling work that was found to be low quality. My wife and I realized that this is not a contractor we want to continue doing business with but are at an impasse since $24,200 was paid to the contractor without him delivering the cabinets or windows. Regards, ******* * ***** ***** **** ******* ***** *** ******** ** ***** **** ***** ************ ****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.