ComplaintsforTravis Roofing & Guttering
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Complaint Details
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Initial Complaint
01/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Mr. ********************** was called to my house on 12/26/23 to provide care to my roof for a leak. He has dont prior work on my house in October 2023 so I called him thinking maybe this other work was connected. He told us this new repair of sealing the roof would be covered since it was raining and may not take. When a rainstorm occurred the other week we noticed there was still a leak occurring and contacted him about to which he tried to charge us additional money for the repair he said would be under warranty with him. On top of that he came to my house unannounced and repaired another issue without permission or disclosure to us and then tried to charge us for that repair through this contact even though we contacted him like he ask that night and he never mentioned payment. He refused to provide an invoice for the sealing of the roof on 12/26/23 and is unprofessional in all contacts after receiving his payment.Initial Complaint
08/25/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
***** himself came out on 08/22/2023 to repair 3 sky lights and remove the tarps that were screwed into the roof to keep them secure. After 3 hours of work I was charged $1,800 for a job that was NOT finished. The blocks that were screwed into the roof to keep the tarps secure are STILL screwed into the roof along with the tarps that were supposed to be removed are dangling off the side of my house. When called and confronted about the job I paid for not being finished, I was called vulgar names and hung up on. I am 77 years old. I was taken advantage of because I am an elderly man. I fully believe that.Initial Complaint
09/12/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid Roger T***** $3200 on September 1, 2021 to fix my roof. The home was under contract and was being sold September 8, 2021, which Mr. Travis was told. He had done work on my roof previously in March so I had no reason to doubt his work. The roof repair that was done was absolutely horrible. It was in no way professional and as a result of the terrible job I ended up having to take $3,000 off the sale price of my home. He refuses to communicate or make this right. He also told me he charged for a chemical treatment of black mold to which I was provided no proof that it was ever there.
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.