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Find a Location

Johnson Hyundai has 1 locations, listed below.

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    Business ProfileforJohnson Hyundai

    Car Dealers

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    11000 Capital Blvd, Wake Forest, NC 27587
    BBB File Opened:
    3/11/2021
    Years in Business:
    3
    Business Started:
    2/9/2021
    Type of Entity:
    Limited Liability Company (LLC)
    Contact Information

    Principal

    • Ms. Deborah Meli, Director of Customer Experience

    Customer Contact

    • Ms. Deborah Meli, Director of Customer Experience
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    My vehicle has been in their shop for over two months, approximately, and I have not been able to get an answer as to if or when it will be fixed. Two weeks alapsed with me waiting to hear from corprate when the dealership had not even submitted the appropriate paperwork. I keep getting told will call you tomorrow. I have to pay a diagnostic fee of ******. I just want answers and for someone to be ***** responsible for getting my car fixed and money refunded or what our next option would be. I'm racking up bills not having a car for two months.

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Maya T

    1 star

    02/27/2024

    ***************************, Hyundai *********** never returned my call. He ordered me a new Sonata SE and my lease was coming to an end in 3 wks. He called to tell me the Sonata SE was discontinued and I had 3 weeks left to get another car. He said to call him later as I couldn't talk at that moment. I called him about 1-1/2 hrs later and they said he was gone until Mon (this was on a Fri). I asked for a Sales Mgr. *** got on the phone and said he'll be back tomorrow what time do I want him to call me and I said 11 am. No call came in from *************************** on Sat. I called Hyundai and *** said he already left! I asked for a quote as I had very limited time to find another car. He gave me an outrageous quote for an Elantra SEL. Johnson Hyundai of **** was almost $100 less /month and got back to me in a timely fashion with great customer service. I ended up getting it from another dealership who gave me a better deal. *************************** never even responded back. Unacceptable customer service! In addition that Sales Mgr. *** was also not willing to negotiate or talk to me about cheaper options, i.e. putting $ down, $1500, $2000, etc.

    Local BBB

    BBB of Eastern Carolinas

    BBB Reports On

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