ComplaintsforJohnson Hyundai
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Complaint Details
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Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My vehicle has been in their shop for over two months, approximately, and I have not been able to get an answer as to if or when it will be fixed. Two weeks alapsed with me waiting to hear from corprate when the dealership had not even submitted the appropriate paperwork. I keep getting told will call you tomorrow. I have to pay a diagnostic fee of ******. I just want answers and for someone to be ***** responsible for getting my car fixed and money refunded or what our next option would be. I'm racking up bills not having a car for two months.Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I submitted my 2014 Hyundai Santa Fe to the Hyundai ****************************** located at ************************************ Forest, ** ***** on August 28th of 2023. It took weeks to get a proper diagnosis of what was wrong with the vehicle, and the diagnosed problem wasnt repaired until the second week of November. We were told we would be able to get our car before thanksgiving, but then we were informed that the check engine light came back on. Its now January of **** and we still dont have our car. Theyve had our primary vehicle for five months. The last we heard, they were fixing an engine coil, but that was December 4th, nearly a month ago. I was told December 21st that our service advisor ***** would let me know what was going on with the car, but never heard back from anyone. Ive never experience anything like this and am feeling hopeless about the outcome. They will barely talk to me and I feel like my car has been held hostage. This is the worst customer service Ive ever experienced, and its been terrible going without a car while borrowing vehicles from family members trying to get my children to school and the doctors. I really hope you all have a solution to this problem, because Im at a loss here. Thank you for your time and for all you do.Initial Complaint
09/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
All windows stopped working completely. I scheduled an appointment to have windows diagnosed and fixed on 6/28. I was told they did not have any loaner cars, so I made arrangements. I also provided all warranty information once there. **************, the warranty I have, and their number. I was told the window regulators went out. When I got there to pick up my vehicle, I was then told that they had ordered the wrong parts. This was all such an inconvenience. I was then told that they would call once they have received the correct parts. I took my car in again for repair on I think 8/28. I was told that I could pick up my car after service hours. Once I got there to pick up my car, a gentlemen said "Well, I have these keys but there is no paperwork." I took my keys and left as my windows were finally fixed. About 2 weeks later, my passenger window stopped working. I took my car back highly upset. I was told it was a different issue than before and they would order the part and call me once the part has come in, which would be the motor. While I was there, I was told that they have yet to be paid. I explained that I had already provided all the warranty information. He stated that he remembers but somehow the paperwork got misplaced, so I provided the warranty information again. I left and waited on a call. I figured that I had missed the call, so I reached out on today 9/11. I was then told that there was no order for any part under my name. He then expressed that he saw the past repair, however there were no new orders. I told him that I was informed that my motor had now gone out. He stated that he put in the order and tells me the arrival date is on Wednesday 9/13 and that he would give me a call. This is all unprofessional and a huge inconvenience. Dropped of my car for repair and picked it up in the same condition. No one ordered the new part that is needed for new repair and warranty information lost. They have dropped the ball too many times.Initial Complaint
12/22/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Date of Sale 12/05/2021 I bought 2021 Hyundai Sonata limited$ 34,172-I trade in my 2019 Toyota Camry (pay off ) $26,685.01. I got approved with **** Federal for $31,500. I came in to Johnson Hyundai to look around on 12/04. I was approach by my saleperson **********...I was looking for (**************), **** said ...car inventory was extremely low. I told him, i wasn't surprise ...due from Covid-19 Pandemic. I was captivate by a (black sonata limited) that was used with 5300 miles. I ask to see the keys....Looked at the car, love it. My saleperson **** , asked his Manager was it okay for me to take the car home over night. I took the car home over night. I was asked to return it on 12/05/2021. I arrived on 12/05 around 230pm. I asked my saleman Mr. **** , if the deal was good to go. The Finanical Manager (***** ********) took me back to his office. Mr. ***** asked me if , I had a payoff for my toyota. I told him, NO ! I mention to him....I had a sale from ***** with a contract already drawn up for me to sign. Mr. ***** asked , ********** on get my contract out of the car. Mr.****** gave Mr. ***** my ***** contract. We open it together ..looking for a payoff from toyota. There wasn't a payoff in the contract. Mr. ***** called toyota just once...no one picked up the phone. Mr. ***** asked me ...about how much do you owe on your Toyota...I replied around about 26,5800. Mr. ***** said okay....I understand. He said , I got it ..from here. The next thing ....he was drawing up the contract for new car. Mr. ***** said.....i need to called **** Federal for a validation code. Mr. ***** called **** Federal on a (Recored Line)..He told **** Fereral loan officer he need only $ 21,519.21 out of $ 31,500 check ...I got approve for. We signed, seal, a written contract for the amout of $ 21,519.21. I was given (2) keys by saleman ********** , 30 day temp tags. On 12/6, i got a call from ***** ******** said he called for a pay-off 24 hour later after the deal was sealed .
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Customer Complaints Summary
5 total complaints in the last 3 years.
4 complaints closed in the last 12 months.