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Complaint Details
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Initial Complaint
03/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
DHS solutions completed a deck tear down and rebuild. In the process, the deck was lowered to the ground, meaning shingles from the home previously unexposed are now exposed and are a different color. The work was completed in the summer of 2021 and paid for promptly. There were many other elements of items DHS was hired to complete, including painting, so we never were concerned about this being completed. After dozens of unanswered emails, texts and unreturned phone calls, I informed DHS in the fall of ******************************************************* January of 2023, DHS contacted us letting us know the deck needed to be inspected. In that conversation I reminded them of the shingle painting. 1/31/2023 was the last email I received letting us know that "inspector having us reissue the permit due to it being over a year. Working on that this week! Once inspections passed will come out and paint"No communication or updates, despite multiple emails since.Business response
04/27/2023
This job has been completed and customer is happy.Customer response
04/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.