![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforDunkin donuts
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, My name is ******** and Im writing you regarding a dispute that happened at Dunkin Donuts on 4/10/2024 around 10:00am. I went through the drive through and ordered my usual frozen ************* and the employee says to me I want to let you know we can only make your drink one time please pull forward. Once I get to the window I ask the employee why did the cahsier make that announcement on the intercom she replied my manager told me to inform you we cant remake your drinks I asked her to call the manager. Once the manager gets on the phone he says You have been asking to remake your drink more than once and we cant waste anymore products on you. . . You can go to ********** I explained to him that every time I come there theres new young workers that clearly dont have enough experience because my frozen coffee comes out watery. If Im paying for an item it should be made correctly with no problem. The manager Denied me of service and tells me to go to ********* which is very disrespectful and bad customer service. Ive been going to ****************** for years and Ive never been treated so poorly by a manager.Initial Complaint
02/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I am so sick of spending over $20 a day and not being able to consume product at least one a week. Today I spent/$25 through Uber eats for a couple coffees and a couple refreshers. I was given no straws. With the drinks I drink you have to have a straw because it all settles on the bottom constantly while drinking it so you have to stir non stop. So that is $25 wasted an that is such a tiny amount to what I spend everyday.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1272 capital blvd
Wake Forest, NC 27587
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.