![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforPioneer Landscaping, LLC.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased an exterior LED lighting system from this company in February of 2021. The owner stated that the system came with a 5 year warranty that he would provide. I contacted the company on May 17, 2023 regarding some warranty issues. No response from the owner. I reached out again on June 3, 2023 and again no response as of today. We purchased from this company due to the promised 5 year warranty. I would like for the defective items to be repaired as promised.Business response
07/10/2023
We had an unexpected death in our immediate family during the time of the customer's emails and this request was missed as we were overwhelmed at the time. The customer's third email was picked up and addressed. The lighting system warranty was honored and the items in question were replaced by me on 6/23/2023. It appears a cloud to ground lightning strike in the area was the primary cause of the failures. Normally this wouldn't be covered by warranty however, in this case I was able to get it done. The customer was invoiced for labor only. The materials warranty was honored by the manufacturer. Issue resolved.
I personally apologize for the delayed response to this complaint. As I stated, we had a death in our family which contributed to missing many emails and other correspondences.
It should be noted that the issue was resolved before I was aware there was a BBB complaint.
As I told the customer, a simple phone call would've avoided all of this.
Please let me know if there's anything else I can do to clarify or rectify this unfortunate situation.
***************************
Owner,
Pioneer Landscaping, LLC
************
Customer response
07/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.