ComplaintsforMed First Immediate Care and Family Practice, PA
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Complaint Details
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Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Thursday May 2nd, 2024 I had an appointment with my ******* care Provider (PCP). The last time I had an appointment with Med First was January 2024. My provider submitted a referral request to the referral team of Med First in January. At my most recent appointment my provider asked me have you seen the rheumatologist yet? I informed her that I was upset because my referral is nowhere to be found. I have VA health insurance. I contacted the VA and they told me they do not have a referral request and I should contact community care. I contacted community care and they told me they also could not see the referral. During my appointment my Provider used her laptop to contact the referral team. The referral team stated the patient was given wrong information about the referral process. So my provider asked the referral team to check on my referral. The team told my provider that my referral was still not uploaded and they are very behind on submitting the referrals to the VA. I asked my provider they are 3 months behind on submitting referrals? I then told my provider that my husband (also a veteran and uses VA health care and seen by med first) has been waiting almost a year for a referral to be submitted. Med first is hurting veterans and not providing adequate healthcare because they cannot keep up with their work load and submit referrals in a timely manner.Initial Complaint
07/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was charged ***** after waiting over 2 hours for an appointment. I told the girl at the desk I had to leave and reschedule. She rescheduled me for the next day. I could not keep that appointment due to work and went online and reschedule to today the 18th of July. I am now being charged another ***** no show. ****** total. Do not go here!!! Appointments are a waste of time!Business response
07/24/2023
I apologize for any inconvenience this has caused. We have made the adjustments to her account and she will not be changed the two no show fees.
Thank you,
***********************
Operations Director
Customer response
07/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
12/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
From the email sent to the Med First I am writing to formally complain about your Med First Urgent Care in *********** NC. I went to your urgent care to have blood work drawn on 12/1/22. I have a medical history that warrants checking a CBC if other symptoms are present. I went to Med First as they advertise having laboratory services and I was not able to make an appointment with my primary care. The PA that saw me initially told me that I would not be able to have lab work drawn and that I should see my primary care physician. I was planning to leave and get a refund for services not rendered, when the PA came back to the room and said they could draw a CBC. No physical assessment was done. The lab tech could not guarantee that the results would be reported to me the next day. Again, I was planning to leave and get a refund, but the lab tech discussed the situation with another team member, who assured her she would be able to call the results to me the next day. The labs were drawn, and I left the facility. The next day I did not receive a call from ***** so I reached out at 4:00 and left a message. There was no return call that day or over the weekend. I called again on Dec. 5th, left another message, no response. I called again on Dec. 7th, again leaving a message, agan no response. I paid $130 for nothing. No assessment, no lab results. I have since been to my primary care physician and the lab results that they tried to report over 1 week later on 12/9 are meaningless. If your company cannot or does not feel like they can deliver a service, then they should say so. I would have gone elsewhere, the emergency room if needed. I wasted $130.00 and over 2 hours of my time and this is not acceptable.Business response
12/22/2022
Unsuccessful attempts to contact consumer, however claim has been voided. The consumer will have no balance or bill.Initial Complaint
12/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My entire family has been unfairly discharged from all Med First locations. I have emailed (and called) **** *******, the director of eastern operations, **** ******, CEO (to two of his email addresses), and Dr. ******* ******. In addition, I have also called *****, the ********* office manager. No one will respond. I am filing this complaint with the hope that someone will respond. I have attached a copy of the email sent to Mr. ******** other email address today. Similar emails were sent to Ms. ******* on Saturday, December 3 and to Mr. ******** Med First email on Monday, December5.Business response
12/15/2022
We have contacted the person who made the complaint. Due to privacy reasons, I will not be able to disclose any other information.
Customer response
12/16/2022
Complaint: ********
I am rejecting this response because:I met with **** ******* today. She made a lot of false accusations about me personally which were inflammatory and incendiary and could not give me specific instances to back up her claims. She was ill prepared for the meeting and had no documentation to show me whatsoever. She couldn’t even give me a copy of my medical record.
The entire meeting was recorded and I will be consulting an attorney. I have never acted inappropriately or made any threats to anyone in my entire life. I will be pursuing legal action against all parties involved for inappropriately discharging me and anyone who has made false accusations against me. In addition, they dropped my daughter in the middle of treatment and canceled all of her appointments.
Sincerely,
******** *******
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.