Business ProfileforCapital Powersports Honda

The sales department has the best customer service ever but the service department is absolutely atrocious. Made appointments on 3 different occasions 2 weeks out. The day of the appointment comes and im there at 9am. They keep my bike all day until 530 ( I called but they wouldn't answer the phone) so I go up there for them to tell me we didnt get to your bike. Once ok maybe a bad day. Twice, this is getting suspicious, but three times !!!!!!! No call to say anything. So they were just going to keep my bike overnight without checking with me first. Absolutely horrible!!!! Communication is non existent. 3 separate times!!!!!! Im done. Never going back there ever!!!!!. You guys lost me as a customer!!!!!!

Hello ****************, You are correct, if that happened, it never should have! The Service Manager in charge at that time is no longer with us over issues like this, and you have my apologies in this regard. The new Service Manager is *********************** and he truly cares like most of our staff does, that everyone has a great customer experience, and the advisor team is now going through further training in regard to better communication skills. I have always told my staff all issues that come up can be solved by great communication. Looks like this is another example of how it can go bad if they don't communicate properly. We hope you will someday give us a second chance but I understand your frustration and anger in this issue and it has been dealt with. Thank you for reading. I have also forwarded your comments to my new Service Manager. He can be reached by our main line phone # at ************ or by email at ******************************************* Thanks for letting us know about this issue. It luckily is not the norm. Sincerely; *********************, General Manager