ComplaintsforCapital Powersports Honda

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased 2 CFMOTO CFORCE 1000s in October 2023. About 4 months after purchasing them, the charging system went out on one of the four wheelers and I could no longer ride it. Took it to the dealership on 2/24/2024 where they confirmed this and said a new regulator was needed. They confirmed that it would be covered under warranty however the part is on back order with no ETA. Apparently this is a known problem with CFMOTO products and I could be waiting months. It's difficult to get in touch with the dealership and when I do they have no answers as to when I should expect my four ******* to be repaired. I'm now paying for a four ******* that I can't ride with no idea as to when I might get it back. There are after market parts that are available but of course would be up to me to pay for including labor costs.

  Business response

  03/27/2024

  Hello to Jamarius Reshaun. This is the first I have heard of this issue, so let me apologize for your challenges. Did you speak to a Manager in this regard to a solution to this issue? Currently now that I know about this issue, I have both my Service and Parts Managers looking into a solution for you. Yes, sometimes with all of our manufacturers (Not just CFMOTO), there are times when a part is on an unknown backorder causing us all grief. At that point we try to source from other dealers if possible, but yes, when we are talking about a manufacturer warranty issue, they require it to be done with their parts (don't blame them since after-market quality is never as good), so then we are all stuck. Believe us we want you to be riding too! 

  Now I did take notice that you said this is a "$24,000" problem when we are talking about one ATV, not your Side By Side, so real value involved is the $8995 priced ATV you purchased. Now that being said, I'm with you, never good when you buy something, and then you can't ride it! So as I mentioned, my management team is digging into options right now for you so we can get you back riding with that ATV as well as your Side By Side. Please feel free to contact me at ************************************ which is my direct email. The Parts Manager is ******************************************** and the Service Manager is *********************** at ******************************************* They will be your best source of solutions, but I will keep my ear on your issue and hopefully quick solution. I have also sent your complaint to our rep with CFMOTO to see if he has heard anything about this. I know you mentioned this is a "common problem", but this is the first CFMOTO that I have heard of with this backorder issue. So far as a company, they have been excellent in parts stock for us. But we are a new dealer only starting to carry them when you first bought yours, so maybe we just haven't had the issue yet. Hopefully it is an anemology, sorry it had to happen to you.

  So stay tuned, I see your direct email as ************************* so I will reach out to you by that or by text at ************ as I learn more info. So we start today 3.27.2024 to get this resolved for you. Please in the future reach out to us direct if you have an issue, if satisfaction is not resolved by my managers, then feel free to reach out to me direct. 

  Cheers,

  ********************* / General Manager

• Initial Complaint

  02/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a fully executed and notarized Retail Purchase Agreement in the amount of 7,641.00 for 2018 Honda *****************.... dated 2/9/22. I called on 1/20/22 to put a deposit on the bike and spoke to ************* in sales. I explained I was in ** and did NOT want to go to NC to close but wanted to purchase the bike. I was told bike wasn't priced yet or thru safety inspection due to it being a new trade. I asked her to take my deposit and send the me price to review and let me know when the safety check was done. I was sent 1/20/22 Sales Deal Recap Deal Number ******* with my incorrect address at 7.99% interest totaling 10,315.20 including DMV fees to which I never signed or agreed to financing. I told her to let me know when the safety review was done & I'd send my brother to take a look at the bike once cleared. ***** agreed. I received a call from their finance manager soon after that that it would be as much as one month for the title to clear since it still had a lien. I let them know this wasn't a problem for me to which I immediately let them know I secured MY OWN MOTORCYCLE LOAN. They also offered option my registering the bike & paying the tax directly myself. We eventually agreed on 2/18/22 delivery. At the 11th hour a handful of "mandatory" paperwork was mentioned to me that I promptly requested copy of that didn't happen until 2/11/22 which I reviewed & confirmed return receipt of docs to dealer & confirmed 2/18/22 bike delivery to my brother's house at which time my ** overnited a check on the amount of 7,641.00 to the dealer (rec'd by dealer 2/12 9:34am). The gen mgr*********** emailed me Saturday 2/12/21 9:21 am that they were cancelling the agreement due to my being difficult & texted 12/21 at 2:59pm that they were refunding my 500.00 deposit to my credit card. At the very least this seems a violation of our signed agreement. Backup of all signed documents, emails, and texts from TWO separate Capital phone numbers are attached.

  Business response

  02/24/2022

  Business Response /* (1000, 5, 2022/02/14) */ Contact Name and Title: ************, General Man Contact Phone: ********** Contact Email: ************************* To whom it may concern, In response to Ms **** and her complaint regarding her attempt to purchase a pre-owned 2018 Honda CTX700 from Capital Powersports, ***********, NC. Ms. **** was supplied information several times in regard to what this dealership needs to facilitate the sale of the vehicle in a timely manner. At each junction she continually berrated our employees in regard to the requirements to purchase said vehicle from us in the time that we required. She was advised by both the Finance Manager and the Sales Manager on different occasions on what she needed to supply us with from her bank and the paperwork in question. The Finance Manager also advised her that he could make this go easier for both parties if she would supply the information of the bank she was using so we could make sure that her lender was receiving everything that they needed. She refused to supply our staff any such information. So the Finance Manager advised her that in his experience, if she is getting a loan from her bank, they will need to be listed as lienholder, and as such, we would be required to do the title work for the vehicle for her in the deal which would mean we would also have to collect the tax for her state. She said that will not be necessary and she has it handled. She was advised if we received a check showing that her lender did require a lien on the vehicle, that the amount of the check would not be for a sufficient amount. She said we were wrong, and again, she had that all handled. When the day finally came that we did receive her bank check, as we suspected, they did require a lien on the loan, so the check was short in the funds needed to continue to hold the unit. Acknowledging that all our staff had continually had challenges dealing with Ms ****, the following issues as a sum of the whole are what made us decide to cancel the deal. 1) Ms **** would not provide proper information to us to complete the deal in a timely manner. 2) Ms **** was advised several times that we were way over our normal hold for said vehicle. 3) Ms **** had lied on a written document in regard to her brother who had come in to check out the vehicle saying we denied him the chance to test ride the motorcycle, which was not the case at all. 4) Ms **** would not sign the arbirtration paperwork that all of our clients sign as part of the complete purchase package of paperwork 5) The fact that we were dealing with someone from out of state, whom we have never met in person and with our experience, when an out of state purchaser denies us the paperwork needed or does not complete the paperwork as requested, the chance of fraud is higher. 6) And the basic fact that Ms **** had repeatly berrated several of our staff members who were only trying to help her, which was witnessed by others listening to our own staff mem bers and there professional and calm response to her attacks verbally. The decision was made by me, the General Manager to terminate the purchase at that point which was 21 days into the original deposit time, and over a week since she had been notified that it was ready for pick-up with the expected continued delays with her lender now needed to facilitate all of the funds. This was within our right as the seller when the consumer did not fulfill their requirements in a timely manner. It is unfortunate that Ms **** would not help us along the way with this purchase, if she had, she probably would already be riding on this great motorcycle instead of filing against us. We have a great reputation with our customers for being open and honest with great customer service. She continually made us feel like we were the enemy. Thank you for reading. ************ General Manager Consumer Response /* (3000, 8, 2022/02/15) */ I have forwarded the matter to the North Carolina Department of Justice for review. Business Response /* (4000, 10, 2022/02/15) */ No response needed. Latest response only backs-up our reasoning to cease business with Ms. ****.

• Initial Complaint

  09/20/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Over-charge pricing for services rendered and not being told what the actual labor prices is for a service and treated with prejudice and told false information on an issue with my motorcycle without looking at the problem or wanting to look at the issue.

  Business response

  11/01/2021

  Business Response /* (1000, 7, 2021/10/07) */ Contact Name and Title: ************, GM Contact Phone: ************ Contact Email: ******************** This is to *******************. This is the first time I have heard anything about this repair order complaint from you. I can assure you if I knew I would have answered immediately. I would love to know more detail about this incident. Our normal process is to always by law offer a estimate before any job is done. And if anything else is found to then re-notify the customer with any additional costs involved. Now if that was not done properly I would be happy to offer you a refund for any charges not disclosed in advance that took you by surprise. The only repair order I could find on file was from 8/9/2021 for $164.51. That was for installing a mirror, pedal, and windscreen. Was it the labor charge or the misc $23.40 added for the usual misc charges. I hope that wasn't the case, I will get on my service advisors if any misc fees were tacked on without your authorization. We have had a couple new hires in that dept so not out of the realm of possibilities while they were learning. If that was the case we can rectify easily. So feel free to contact by email or phone (email is easier, I am a hard one to get a hold of by phone), and let me know the scoop. My apologies again! If you look at our Google reviews you will see this is not the norm! We strive to be the best, doesn't sound like we were in your eyes with this incident. Thanks for reading.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩