![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforA-Plus Power Washing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
***************************, owner, came and gave an estimate to clean the house and driveway in the spring of 2022. I emphasized I did not want pressure used because the driveway was fairly new and I had heard that pressure could hurt our new siding. He assured me the surfaces would just be sprayed and then rinsed. He gave me no estimate paper. I assumed he would do the work, but he sent other men out to do the job. I looked out the door and saw the men using a big, round pressure washer machine with strong pressure almost touching the driveway. I went out and stopped them. They told me it would not hurt. I came inside and called the owner. He, too, assured me it would not hurt and that they cleaned driveways like that all the time. After the driveway dried, there was immediate damage. I had not been given any receipt. I did call the owner one day and explained he had damaged my year-old driveway and asked him to come look at it. He never came. If he did, he never let me know and I am here most all the time. He never reported back to me that he had looked at it. I called Barbares Concrete who put in the driveway to look at it, and he came right out. He said the pressure machines really ruin a driveway. He was very sad to see his hard work ruined. The driveway has continued to deteriorate with small chunks of concrete coming out. One picture shows the concrete behind the porch railing where they could not clean to show the concrete lines that used to be there. I took 2 other pictures to show how the pressure even scrubbed off the concrete lines that were once there. The concrete no longer has the bright, new look.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.