ComplaintsforFlower Power Landscape Design LLC
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Complaint Details
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Initial Complaint
04/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I contacted this "company" to lay sod in my front yard and install two french drains - one on each side of my property. An estimate was sent over to me and I approved it. Early October 2023, ***************************** (Owner/Operator) came by and installed the French drains. No problem there. On 10/20/23, her and a few of her guys came by to lay the sod. I was out of town at this time, but I did give her full permission to come by. She went as far as to dig up the existing grass in my front yard to "prep" to lay the sod, but then left and never laid the sod. She did contact me that day and said she got into a disagreement with my neighbor about the french drain placed between our houses. That boiled down to a simple misunderstanding my neighbor had and once I got him on the phone and provided an explanation, he was fine and everything cooled off. I spoke to ****** later on that night when she had calmed down and she told me she would either be by the next day or later on that week to finish the project. Long story short, she never did. We stayed in communication over text and phone calls, but she always had a reason why should could not come back. At first there was "a sod shortage" and then she claimed my irrigation system was broken and she wanted me to pay her to fix it before sod was laid. I was able to verify that my irrigation system was not broken at all, she just needed more cash.The stalling went on for about 2 months and she could never give me an answer on when she would be back. On 12/1/2023, I texted her and told her that I had to hire another company to finish the job because my front yard was just mud a mud pit. At that point I had already paid her $1,880.40 in deposits via venmo. I told her I would pay for the french drains she completed - approx. $1,200 but I expected to get $680.40 back. She agreed and said she would send it to me right then, but it never happened. After multiple follow **** I was sent $300 via venmo on 1/3/24. I am still waiting for $380.40.
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.