ComplaintsforAG's Home Solutions, LLC

• Initial Complaint

  10/27/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  In June I hired **** ******** AG's Home Solutions to build a detached structure at my home and gave him a $30,000 down payment to get started. In August he said he was working on permits and should start my project in the next few weeks. Project still has not started and ******* is not contacting me with any updates. I have left many voicemails, sent emails and texts to no avail.

• Initial Complaint

  09/27/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We hired **** ******* with AG Home solutions on May of this year for a deck renovation. We signed our contract and paid what was expected of us per our contract. To date we have paid $30,000. Mr. ******* had left it up to us to do his work for him. We have been the ones that have had to tell his workers what to do and not to do. He lied and said he obtained a building permit which I discovered when I called the building permit office myself. This was rectified only because I insisted. He has charged us for items in the contract that have not occurred. At this time, he is no longer responding to calls or texts. I have been in contact with one of his employees and was told that they will not be returning because Me. ******* has not been paying them. I now have a half done deck that is so unsafe we cannot even walk outside. The deck is elevated and has no railing and no steps. There is hazardous debris all over the ground. We are now going to have to spend more money hiring an attorney in hopes that we can at least get some money back to hire someone to complete the project. I also would like the public to be aware of this company and to not hire him for anything. His wife is a partner in the business (at least that is what we were told) and she is a local real estate agent so I would worry about doing business with her as well. It is a terrible feeling not to be able to trust people especially in a small town. The BBB should not be endorsing this company or this man even if he starts a new business under a different name. Shame on you **** *******/AG Home Solutions!!!!

• Initial Complaint

  12/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired ag's home solutions to put in a French door and deck and remodel a kitchen. I paid him in full and he has not finished my job contract was signed in f 2021. He has not met any of his deadlines job is not done properly and the French door he put in is broken. I gave him two weeks to finish the kitchen which makes it an active 2 months from demolition. It is not done he doesn't respond to phone calls or text messages. I have recently asked for receipts of material and contractors paid he wont give me them i asked for breakdown and the breakdown came with a lesser total than original contract and every selection on the contract was less than his allowance I see it he owes me for job not finished broke door and selections not to mention the cost of fixing what is not right and not finished. I have all documentation pictures texts etc.

  Business response

  01/21/2022

  Business Response /* (1000, 8, 2022/01/07) */ 01/07/2022 RE: *************** Complaint Please review my response to the complaint filed by Ms. ****** on December 14, 2021. On Friday, December 10, 2021-electricians were on site completing repairs. After Friday, we only had some touch up painting, minor trim repairs and whatever other punch items the homeowner would ask to be completed. On Sunday, December 12, 2021, at 6:50pm Ms. ****** texted me that there was a crack in the door that we installed. On Monday December 13 at 2:05 pm I received a complaint from the BBB. So less than 24 hours after she sent a text on a Sunday evening, she filed a complaint. On Tuesday December 14 at 10:14 am I texted Ms. ****** and asked if I could stop by to look at the issue with the door and anything else we need to do to wrap up the job. Her response was "nope". So I asked, "does this mean you do not want us to finish?" Her response was "oh I wanted the job finished but you didn't comply" not sure what I didn't comply with? On Tuesday December 14 at 12:09 pm I received the complaint from DOJ. Ms. ****** filed the initial complaint to the BBB less than 24 hours from the time she texted me on Sunday night. She filed the second complaint with the DOJ in less than 48 hours after sending a text on Sunday night. On Tuesday December 14, 2021 the job was 95% complete. Our typical protocol is to complete the job, have the homeowner sign a completion certificate and limited warranty. Then I review the job, make sure all costs have been accounted for, review the allowances and then prepare a final invoice. Ms. ****** started filing complaints before she would even let us finish the job as well as refusing to allow us back into her residence to inspect or create a punchlist. Terms of the contract: Contract amount was $33,673.60. This is the amount for which she signed. Per the contract draw schedule (last line of the contract): Initial deposit was $10,000.00. The draw after the deposit was for $9,700.00. (Paid on August 12, 2021). Ms. ****** agreed to this amount and paid it in full. The deck was completed, sump pump, new door was framed and installed, siding around door was re-installed. Ms. ****** continually asked for a discount. She said she would pay cash for a discount. Not sure why cash would warrant a discount, all the money goes to the same account. The week after she paid the $9,700.00 invoice, I needed extra money to cover bills. I asked her if she would be willing to pay in advanced for a discount. She agreed to a $2,000.00 discount for paying in advanced. I completed a change order which she signed, and she did pay $7,700.00 in cash on August 17, 2021 and $2,600.00 in a check, #****. First line of contract- "DEMO" no discrepancies here. 2nd line of contract- "ELECTRICAL"-Bottom line reads-"This is a bid item. Final invoice will be based on the electricians final invoice." Remodeling is a guessing game. We don't know what we will get into until we actually get into it. Especially older homes like this one built in 1949. We typically will do a bid item for electrical and sometimes plumbing. At the end of the job, we will produce a final invoice and any supporting documentation, such as the electrician's invoice. Which I did not receive until December 13, 2021. (Allowances were $1,500.00, invoice amount was $1,900.00.) 3rd line-Plumbing-Rough-in for new sink, dishwasher, and refrigerator line. I told the plumber to invoice me for these items. Anything else he would need to invoice the homeowner. (See attached text. & invoice) Not sure why Ms. ****** stated that I said I would not pay the plumber? We did not supply any appliances and per the contract we were only to install sink, dishwasher, and water line to the refrigerator. 4th Line-Framing-No discrepancies. 5th line-Drywall-no discrepancies. Unless there are punch items. 6th Line-Cabinets-All allowances are entered into builder trend, a project management tool, and tracked. It will tally how much clients have spent vs. remaining balance or overages in allowances. As of January 7, 2022, we still do not have the invoice for the countertops. 7th Line-Countertops-Allowance is for custom laminate tops. She chose a granite. Although, we have not received an invoice for the tops, my installer said that he should be able to keep the granite tops with in the allowance. 8th Line-Paint-Paint touch ups were needed to complete the job. 9th Line-Crawl space-Install sump pump in crawl space. Was completed. 10th Line-Deck-Build 10x8 deck with vinyl handrails. Priced with wood decking boards. Completed 11th Line-Tile back splash-No discrepancies. 12th Line-Shiplap on sink wall-Owner asked for shiplap to be installed on sink wall from counter to ceiling. The ceiling is not level and this was part of the punch list we needed to complete, there was a gap between the siding and the ceiling. 13th Line-Draw schedule- Last line says "Owner is responsible for repairing any flooring once the new cabinets are installed." This owner was adamant that she was not going to pay anything for the floors to be repaired, she basically bullied us into taking care of it. I hired a flooring person to order and install the flooring and make it right. This included paying for express freight as we could only locate her flooring in Georgia due to supply chain disruption. Kitchen Remodel The next stage of work would be to remodel the kitchen. Cabinets would not arrive until end of October. We started the demo on the kitchen and framing on November 1, 2021. Cabinets were installed on November 8, 2021. Drywall, electrical, painting and countertops were completed over the next 4-5 weeks. Countertops were installed on December 3, 2021. On December 10, 2021, we were down to a punch list. When I contacted Ms. ****** on December 14, 2021, she would not allow us to come back to the house to complete any punch list or final work. (see attached text). At this point Ms. ****** had already filed complaints. This homeowner also filed a negative review on google while we were in the process of building the deck. I feel that Ms. ****** had some unrealistic timelines, especially in today's market. Unfortunately, we were not able to meet her expectations and I don't think we ever will. I will send her a final invoice after next week, unfortunately, I had one knee replacement on January 3rd and the second will be done on January 10, I am not allowed to conduct business for the first week. I will make allowances for the punch work that was not completed when I send the final invoice. I will also reflect total allowances spent. If they were under, then she will receive a credit. If they were over then she will receive an additional invoice for the overages. She will receive an additional invoice for the additional electric along with a copy of the electrician's invoice. Every complaint that Ms. ****** has made, she has asked for $5,000.00 to be reimbursed to her, when in fact she still owes us money. I feel that if she screams loud enough and complains enough that she thinks she will get her way. I strongly feel that we have conducted ourselves in a professional and ethical manner and I intend to pursue this until we have an amicable agreement, and I am paid in full. ************ Consumer Response /* (3000, 10, 2022/01/10) */ Unfortunately **** is lying to you when asked for receipts for work he didn't have them. He was given ample opportunity to prove himself. When you go days with no one showing up that is not trying to get the job done I have all my proof he is unprofessional as well as disrespectful More Information from Consumer: I want a new French door as this is unacceptable this door was put in in late august -September it should be brand new and last for years this door was either a second or probably even a return it didn't even come with enough caps to cover screw holes package was opened and taped shut It was also dirty and marked up **** said the electrician cost more than the estimate cost well they didn't do the job correctly past pics and they had to come back several times to make things right I'm not paying for their mistakes that's ****'s fault. As it is my hood is not right it is crooked and off center if his people can't do a job right I don't want them back in my house that's not unreasonable. I also know for a fact that his payroll checks bounced to some of his guys and they left him they continue to work for people that fired **** fixing the things he did wrong. Business Response /* (4000, 14, 2022/01/17) */ As for door, she didn't complain about the door until she texted on December 12, 2021 at 7pm. This is the first complaint about the range hood which was not part of our contract to install the range hood. I would like an opportunity to inspect the complaints in person, which she has denied me the opportunity to do so. I will not complete any further work on her property, clearly she is not a reasonable person to deal with. As I stated in the previous response, I will send her a final invoice and settlement. If we cant come to an amicable solution, then my contract calls for binding arbitration which would be the next step. Consumer Response /* (4200, 16, 2022/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all I contacted him about the door on the 9th he was supposed to have job complete by the end of the day on the 10th. When he sent ***** over to fix the door because it would no longer loch he broke it I do not want him back because every time he had someone come they did not do their job properly and it was always incomplete. He had been on my property since august and nothing was right the deck failed inspection the electric wasn't right and my sump pump doesn't work he is not reliable and I want invoices from all the contractors to prove he spent all of my $30 thousand and I know my rights he did not fulfill his side of the contract. I'd like restitution for all the mistakes work not complete sump pump that doesn't work and items I paid for I didn't get which were shelves and brackets

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