Business ProfileforCardinal Organic

I had a man named "G" come clean my carpet June 1st. I spoke to him on the phone at 10:06am. I disclosed to him what the stain was (vomit) I explained to him the carpet was brand new (it was installed May 24th) I explained I did not want my other carpet touched aside from the designated staining I pointed out. I explained my hesitation with carpet cleaning and its effects on the integrity of the carpet. He gave me full confidence and assured me he could take care of it. He gave zero disclaimers on the outcome of this stain.I gave full disclosure on my wishes and/reservations, he promised nothing would be ruined and the stain would be removed. He said I have "nothing to worry about." .He said it would be 94 dollars for 30 mins of work. I trusted his company (which i found afterwards is solely just him) While he was working I went upstairs & smelled strong perfume from my children's room. I opened all the windows and didn't say anything at first because I could see he was nearly done, and I was uncomfortable having a confrontation. When he left the room, I walked in and saw he drove his machine through every inch of exposed floor in the room after I specifically asked him not to. I then came downstairs and pointed out missed spots I had previously shown already shown him and he implied I didn't show these and that he "doesn't move furniture"- another fact that wasn't disclosed prior. After, I told him several times about how upset I was about him going over my brand-new carpet with chemicals and perfumes- his response to the perfumes was "I wish you told me, I have an odorless option" This was also never disclosed to me, His excuse for this was to tell me he adds fragrance so that customers "feel like you did something". I explained my carpet no longer has the same sheen, feels cruddy and no longer soft as it was. He waited until 8pm to send an invoice and this invoice was the ONLY thing that gave disclaimers. I received nothing like this prior.