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          AutoStar Chrysler Dodge Jeep RAM of Waynesville has 1 locations, listed below.

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            Business ProfileAutoStar Chrysler Dodge Jeep RAM of Waynesville

            New Car Dealers

            Contact Information

            280 Hyatt Creek Rd

            Waynesville, NC 28786-4535

            Visit Website
            (828) 452-2841

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company's nature of business is automotive repair..

            Business Details

            Location of This Business
            280 Hyatt Creek Rd, Waynesville, NC 28786-4535
            BBB File Opened:
            7/13/2011
            Years in Business:
            13
            Business Started:
            7/13/2011
            Business Started Locally:
            3/1/1982
            Business Incorporated:
            6/29/1981
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            72
            Alternate Business Name
            • Autostar Family Dealership Group
            • Waynesville Automotive Group, LLC
            Business Management
            • Mr. Van Olp, Owner
            • Mr. Rick Chandler, General Manager
            • Mr. Joel Blain, CFO
            Contact Information

            Principal

            • Mr. Van Olp, Owner

            Customer Contact

            • Mr. Joel Blain, CFO
            Additional Contact Information

            Fax Numbers

            • (828) 452-2740
              Primary Fax
            • (828) 648-6580
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/29/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I purchased a vehicle 11/16/2023 from Autostar Dodge Jeep of Waynesville. I was told they would mail me the tag within 30 days and they gave me a temporary tag. When the tag didnt arrive, on 12/15 I called and they said they would mail me another temporary tag and it would be overnighted. I didnt receive it. I called back on 12/19 and they were going to request for another temp tag to be overnighted bc they don't know why it didnt mail out. I never received another temp tag and the first one they gave expired 12/16. I havent been able to drive the vehicle since 12/16 bc no tag and no registration. On 12/27, I spoke with the clerk for tags and title out of this office and was told that they didnt receive the title to the car from the customer that traded it in and they were hoping that he would bring it on 12/27. So I purchased a vehicle that the dealership doesnt have a title for and that is a issue. I have sold my other car with the impression I would be using this vehicle but I have not been able to due to continusly getting the runaround with the tag. Because of this, I have had to, and continuing to pay $30 per day for transportation since 12/16, paid a car payment of $627, and paying insurance of $230 for a vehicle I cant operate. This is wrong and it feels like the sale was illegal due to them not having all the docs to sell it. I want the car to be purchased back at the ***** Blue Book trade in value which is currently $40,378. I also want to be compensated back for the payment I made, the insurance I have paid and the $30 per day that I have been paying for transportation and still counting until this is resolved.
            Read More
            Read 6 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Will F

            12/08/2023

            Dont do business with this company they do not stand behind their work or their products.Weve bought several new vehicles from them over the las 7 years and the motor blew in one of our work trucks. It was 4k miles past warranty, and they said it needed a new diesel engine. They came back and quoted around $28,000 for the new engine, at the time the truck had a tow tune programmed, and the new engine would not have a warranty unless the truck was put back on factory settings, which we did two weeks after the engines installed, is blowing all the cooling out and overheating. We take it back. They replace some of the seals or hoses or something and they admit that its mechanical air, so they fix it. We drive for a few more weeks and it blows the manifold gaskets out of the engine. We take it back they fix it. They said it was mechanical air that the hand that the bolts had been hand tightened and not went over and re-tightened properly, so we leave again about two weeks after that the engine blows , we get it towed again and they say that they cannot cover any more work on the engine because the truck had a program on it now the program was taken off the truck when they put the new engine in and the truck was set to factory settings so they quit arguing about that. They call back a couple days later and said that since the truck had aftermarket exhaust on it, they could not replace the engine under the warranty and it would be $28,000 to have it replaced or they could trade us into a new vehicle with $28000 credit, which would be us taking another five-year loan on a $80,000 truck and we did not want to do that. So at this point, we contact an attorney and ask him some questions and they write a letter to Waynesville automotive group at Auto star will they have their attorney write a letter back they said they would give us $28,000 and that it was a standing offer! Why not just replace the engine then? So after paying $28,000 a rebuilt engine had been installed
            Read 2 More Customer Reviews

            Local BBB

            BBB of Southern Piedmont and Western N.C.

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