Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
All on November 12, 2022 regarding their templates they sell:First of all, this was not fully explained prior to purchasing. I was mislead. It was not fully explained that we need to pick exercises and all. It was stated in a way that shows all of that will be done.Second, it was not stated excel was needed and I cant use excel without paying for it which Im not doing.Third, ****** sheets which I can use doesnt fully display all excel will with the template was created with so I cant even see more with sheets and again this was not stated prior to purchasing that you absolutely needed excel not sheets.Whats being sold prior to purchasing Is the all of the exercises sets and reps are ALL laid out for you in detail which was not the case at all.
Business response
11/14/2022
This customer has purchased a product from us and completely ignored the product description. Having said that he, was fully refunded before this complaint was filed with BBB
Here is what was explained to the customer before refunding took place.
We recommend reviewing product pages and refund policies before making purchases, as that would avoid any confusion. Our product page states what the product is in detail, including screenshots of exactly what the template looks like. There should not have been any confusion as to what the template does.
We clearly state that Excel is the only program we guarantee it working in. Yet the complaint was that it did not work in ****** Sheets. This is the text copied and pasted from our product page:
"It might work in other programs, but we can only guarantee full functionality in an updated version of MS ****** NOTE: On Apple products (iPhone, iPad, etc) full functionality may require an Office 365 subscription, as the free version may not render template contents as expected. "
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.