ComplaintsforSouthern Style Home Solutions LLC

• Initial Complaint

  02/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I talked with Southern Style about insulating my garage. I told him I would be making it into a dog room and needed it insulated. He showed me a picture of a room with plain white walls and one with silver walls and asked me what I wanted it it to look like. I let him know the white one. Not once did he tell me this was not what it was going to look like or that I needed to do anything more to the walls when he was finished. When he started I was not at the house. I came by that night and messaged him about that board he was using to insulate and asked how that would be and he assured me it was going to be fine. I came back the next day and noticed that where he cut out around the walls and outlets were not smooth or even, a very rough cut. He assured me thats not what it would look like. I was messaged the next day and he let me know he would suggest not putting the panels on the ceiling but when I went ot the house I noticed he tried to get them stick to the ceiling and he couldn't and now I have dried glue all over the ceiling. The other thing I noticed and the room was not at all what we talked about or the picture he showed me. The walls have yellow stuff all over it and tape running all over the walls with writing on it. It's not at all what we talked about. When I voiced my concern he told me that said he understood and he could fix it by taking that down and blowing cement stuff on the walls, again it was not a finished look and when I talked with others about this options I was told not all they use this insulation between the walls not on the outside. At this point I am going to have to redo the whole garage. I let him know I want  a refund for what I paid . this is not at all what we talked about, not the picture he showed me, not a finished product like i was told I was getting and i am going to have to redo the room. He is refusing a refund, said I owed a balance and he would be taking legal action on me if i didn't pay it.

  Business response

  02/23/2022

  Business Response /* (1000, 6, 2022/02/22) */ Customer agreed in the beginning and was educated on the product she was receiving she requested and agreed on a foam board being applied to garage walls as well as draft stop being completed. Customer was on site on the first day of arrival. No complaints were made from the customer during the process to stop install during the multiple times she saw the project now that it's time to take care of final payment customer is declining. A 10 day non payment demand letter has been sent to the customer and she's ignored that obligation and left it to the BBB and thumbtack completely ignoring the demand. Customer is requesting a refund because she states she was unaware of foam board being installed but she paid initial deposit with clear indication foam board would be installed was even present first day materials and work started and no complaints were made denying wanting that product installed. We have a 10 day demand letter in place requesting only half off the final payment not full amount before action will proceed. Consumer Response /* (3000, 8, 2022/02/22) */ I actually did email and talk to him twice during the install stating that I was concerned. There are many issues I have with the final work, the foam board being one of them, but the tape and the spray foam he used to seal the edges being the other. He never told me about either of those when we talked about this work. He showed me a picture of a white room with no tape or yellow foam and asked if that is what I wanted, I said yes. That is not what I got. The room is being used for foster dogs and both the spray foam and the tape can be dangerous to dogs. Spray foam can actually be poison to dogs He also changed the contract / invoice and I did not agree to the terms in the second invoice he sent which has different terms and conditions then the first one I did agree on and pay. I have asked that if he would send me a receipt for materials I would pay for the materials and not the work since the work is not what we agreed on. He has not sent me anything other then a demand letter and threat to put a lien on the house. Business Response /* (4000, 10, 2022/02/22) */ When products were shown to customer it was also noted that the picture shown was just an example of a similar product showing the foam product. Final invoice has been adjusted to reflect the discounted rate for services applied not once did customer give company a chance to repair any mistakes they were unhappy with. They requested an immediate refund only once services were completed. Customer had full knowledge of getting a foam board installed but refuses to settle current balance because the foam board is not what there requesting now that work is completed on the walls. Customer not once during install requested a material change and now takes no obligation to the final payment that is due. All communication with the customer is documented. We have again made every attempt to repair any unsatisfactory work that's of concern immediately that's been denied by the customer. The response from the customer in regards to there final payment was that the company provide her with a materials receipt or be charged a $10 a day charge after 10 days. Customer believes they have no obligation to a service they requested. On day 1 of install flooring contractor was present as well as home owner half of project was completed and sat for 2 days because of epoxy floor coating then we returned to complete install out of the whole time frame even the 2 days product sat was we contacted asking to remove or alter current product original invoice stated draft stop will be completed with project sealing cracks and etc. customer also stated they would slander business on multiple platforms if they did not receive a refund which they have posted on multiple platforms.

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