ComplaintsforPerry's Gun Shop, Inc.

• Initial Complaint

  04/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received an email yesterday from Perry's. When I opened the link I went to another link named Featured In-Store Products and there was listed a Taurus G2C International 9mm on sale from $299 to $199. I drove 65 miles to their store and was informed this item was not in stock or on sale. I sent an email and was told the email I received was sent 9 days ago. I received it on Mar 31. I went to that same link when I got home and it was still listed, Now if I go to that same link the item is gone. They have removed it. I was also told I should have called to make sure the item was in stock. Who calls a store every time they advertise something to make sure they have it.

  Business response

  04/13/2022

  Business Response /* (1000, 5, 2022/04/02) */ Contact Name and Title: **************, President Contact Phone: ************ Contact Email:************************* This particular came in our store yesterday inquiring about an email we sent out on 4/1--this email titled "not an april fools joke" featured 1 product--a S&W CSX 9mm Pistol discounted with 2 free boxes of ammo. He indicated he was looking for a Taurus (an entirely different brand) from the email. My records indicated we sent an email out for a Taurus (different model than he was describing) 9 days prior--that gun had sold out. Any sale/email sent out is always offered (and specifically listed NOT in fine print) "while supplies last". Particularly given the last 2 turbulent years of the gun industry. Supplies are very tight and we are struggling to get enough product to maintain the lines of communication with our customers via email to feature various products. With nearly 30,000 email subscribers, some promotions sell out more quickly than others. This customer wanted us to sell him something we didn't have and wasn't interested in any alternatives. The website he referred to is an online fulfillment center showing distributor inventory from a few warehouses in Louisiana and Texas its not a direct reflection of in-store inventory. From time to time, we do try to manually load inventory we DO have in store for convenience online reservation for our customers who'd like to secure inventory for various reasons (ensuring the item they're looking for doesn't get sold out, ensuring they get the exact item they've researched, ensuring its reserved at the listed prices, or simple preference for online reservation. etc.), this item was not one of those items. I had numerous employees help him and each of them were incredibly kind, helpful, and understanding to the situation. The customer was simply not satisfied with anything we had to tell him and he left. Later that day, he began to send emails listing his complaints to which I responded with copies of each of the last emails and the dates they were sent and showed him where its listed "while supplies last". He was continually unsatisfied with my inability to sell him a gun I don't have. He was unsatisfied in his visit to my store with any acceptable substitutes or possible alternatives and additionally unsatisfied with any sort of explanation I could possibly provide. He even began to reference his upcoming trip to the grocery store, seemingly unaware of any of the supply chain issues over the last couple of years due to covid and all of its many ripple effects--It seems that we've just come to expect that certain items are just sold out sometimes (well, not this customer!) The customer requested to be removed from our email list so he no longer receives our correspondence. I have taken care of that request as he wished. In his retail store visit, he was treated with respect and each of my staff members were as accommodating as they possibly could be and his emails were promptly responded to by me with as much information as I could provide to explain the situation. I see noted in the complaint that the customer "wants me to honor the advertised price" but the item isn't advertised and he wasn't able to produce where the items was pictured at the listed price. Additionally, he said he doesn't want to come back in our store since we are "so far away" and "gas is so expensive". He simply wanted to reach out to the BBB to explain his situation and he ultimately isn't interested in coming back in my store ever again as he indicated several times, and in this unfortunate scenario we are okay with that. He's indicated a different "desired resolution" than he ever indicated here in the store or to me via email. We don't expect him to come back and again, I don't have the gun he wants in stock to sell him at the price he has requested. In the event that you need them, I have copies of all correspondence with the customer including the images/screenshots/time stamped email promotions that we've recently sent out as included in attachments to my email correspondence with the customer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩