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ComplaintsforBlue Ridge Unlimited Heating & Air
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Feb.15 2022, Was given wrong part.tried to return the part,they would not take it back after he said that part would work. The part cost 240.00 dollars. Had another company come out and told us wrong part we took the paper and showed them still would not take the part back.Business response
02/22/2022
This customer called our office to see if we had a blower motor in stock because they believed their blower motor was bad. We sold the customer a universal blower motor, but they did not ask us to install the part, instead they called another company. When they notified us that the blower motor did not fix their situation they also told us it was currently installed and would not stop running therefore the part had now been used. The customer was informed during the original conversation on the phone that our policy states that we do not accept returns for used parts.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.