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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/14/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hello I Received 5 Pairs of Medi USA Compression Stockings from you and 4 pairs of them already got holes or rips for no reason. I reached out to Surgical Shop in L******* ** to ask them to help me and they said that Medi USA gives them such a hard time with resolutions that I should reach out to you I am asking that you please replace the items and send me new onesCustomer response
07/25/2023
I have not heard from the business in response to my complaint.Business response
08/21/2023
Good afternoon,
Here at medi USA, we pride ourselves on the quality of our products. We are deeply apologetic that the stockings did not hold up to the expected use. A return or replacement request was not received by our team here at medi.
While we typically only work with the DME and do not send replacements directly to the patient, we will absolutely make an exception and have 4 pairs of stockings mailed to the patient's address. If the patient could confirm the exact product number that was ordered, we will be happy to get the replacement stockings in the mail.
Thank you so much for being a medi supporter, we value and appreciate your business.
Customer response
08/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.Thank You
The Item Number is *****
********** *** ***** ** ******* ***** **** **
See attached picture for item description.
****** ********** ** ******* *** ********* ** *****
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Contact Information
6481 Franz Warner Pkwy
Whitsett, NC 27377-9214
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.