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ComplaintsforBlue Ridge Mountain Services, LLC
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Complaint Details
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Initial Complaint
08/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
May 3, 2023 my mother finished paying Nico V********** (owner) $480. by check for putting up a gutter on one side of her shed, along with a diverter a tbottom end, which he never put up, my husband took care of this part. First rain there were leaks at top end they had not even glued the endcap on so the rain poured out. In the middle above a window they did not secure the gutter to the building so the rain poured in behind and ran down the window, I'm worried the wood frame will rot now, there has always been a gutter up. Either her or I called and he said he would be out in a few days, he never showed. He was called a few times after till the end of the month of May 2023. At that time he said his wife had a baby and there were health issues he was not going to work till the end of July 2023. So we waited till the 1st week of August 2023 to call, he never answered the phone we left messages, and he never got back to either one of us. My message I did tell him I was going to put in a complaint to BBB. On Monday August 14, 2023 my mom used her neice phone and he answered on the 1st ring. When he realized it was my mom, he started yelling at her and said we had no respect and left multiple messages and that he was just going to give money back. My mom is 85 years old and he really upset her. My mom asked him how the baby was and he told her it was none of her business how the wife and baby were. We gave him respect we waited in between calls to give him a chance to get back to us and he never did. He should have respected his customer, by calling back and fixing his work. My mom wants the job done right, but I am afraid he would not fix it right and we would be in the same situation, plus my mom would be very nervous while they are there. He offered to give the money back so that is the best and we can find someone to fix it properly.Customer response
08/18/2023
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.