ComplaintsforTop Nails
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Complaint Details
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Initial Complaint
07/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of incident 2/2024 It took two hours for the pedicure and I have a feeling this person wasnt licensed. They had a small child assisting with work. They said the owner wasnt there so Im not whose children were working that day. After the pedi I was supposed to get my nails done by same person I thought. I sat down and he started to remove the polish. While talking to other people in shop he scraped my knuckle with the nail drill. He apologized. Then out of no where leaves me sitting there. He didnt say anything about returning or someone else would be assisting me. I sat there for 10 minutes before alerting staff. I got there at 2:20 I was sitting at 4:19 not getting my nails done. After I complained, a very ************ (manager) came and aggressively started doing my nails. I felt way uncomfortable and said I didnt want him to do my nails. He yelled about staffing and then refused to finish my nails. I asked to speak with the owner to make complaint and he wouldnt let me. He threatened me if I didnt pay he was calling the cops. I called on my own because they wouldnt give me itemized list of charges oh how a 43 pedicure turned into 63. I ended up paying the bill but this place has more bad reviews online than good ones. Everyone that saw what happened says this place is terrible including the responding officer. Please investigate for child labor infractions. Sanitation and licensing of all staff.
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.