ComplaintsforMorningside of Wilmington
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Complaint Details
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Initial Complaint
03/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
********* ******** moved into "Morningside Assisted Living" on 11/25/2020 which is a "Five Star Living" Facility. On 12/31/21 she was admitted to NHRMC Hospital and eventually told she would require hospice in a nursing home. On 1/13/22, per our contract, we sent Morningside a 14 day written notice of our intent to move out. The room was vacated, inspected and documentation was completed on 1/20/22. Our account was paid in full through 1/31/22. The Executive Directive sent us an email confirmation that our request to stop automatic withdrawals and receive credit for the move out date of 1/20/22 would be forwarded to their billing department. On 2/16/22 an authorized withdrawal of $4735 was taken from our account. On 2/24/22 we sent an email to Morningside Executive Director Beverly J****, Five Star Director of Operations David D**** and Five Star Corporate Accounting requesting a refund of $4735 for February and $1824 for unused services in January by March 1, 2022. We have not received any resolution.Business response
07/10/2022
Consumer Response /* (450, 6, 2022/03/09) */ We have resolved the issue with the business in question, Morningside of Wilmington, and have received the funds that we requested from them. Thank you. **** ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.