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ComplaintsforWilmington Hearing Specialists
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Complaint Details
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Initial Complaint
01/17/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased 2 hearing aids from this company on 11/24/2021. The hearing aids did not work at all. On the third day the left hearing aid lost charge and I could not charge it. That was a long holiday weekend and when I called the office on Monday, the audiologist helped me to trouble shoot. Again I tried using the hearing aid for a couple of days without any success. With or without the hearing aid my hearing was the same. In a few days the left hearing aid again lost complete charge and I was unable to charge it. The audiologist assumed that the battery in the left hearing aid was damaged and said that she would replace it. I was not happy with the hearing aid. I asked her why a brand new hearing aid should have a damaged battery. She had no answer. She said she will replace the battery and that it would be a few days before the battery came in to their office. By then I was really tired of the whole situation and returned the hearing aids. Although the company refunded $3400, they kept $400. This was supposed to be a fitting fee. The so-called fitting was hardly a success. I requested that the $400 be refunded. But the company refused. My credit card company also tried in vain. Since the company gave me a damaged product to begin with, I feel that they should refund the entire amount of $3800. Since I was refunded only #3400, I request that you kindly help me to recover the remaining $400. ThanksBusiness response
07/01/2022
Business Response /* (1000, 8, 2022/01/26) */ Thank you for making us aware of the complaint. We have reviewed our records and found that the refund provided was the amount agreed upon in the device purchase agreement signed by the customer. Our senior leadership team has reviewed this complaint and has decided to process an additional refund for this customer in the amount of $400.00 via check as a gesture of goodwill. Consumer Response /* (2000, 10, 2022/01/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.