ComplaintsforBudget Car Rental
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Complaint Details
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Initial Complaint
05/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I prepaid $752.17 for a car rental which included car seats that were not available once we arrived at the airport. The receipt we got with the car at the airport came to a total of $568.21. We were told be the people at the counter and the person we spoke to by calling Budget's customer service that day that the $568.21 was all we would pay. Following our trip, we receipt a final receipt stating that the $183.96 difference was non-refundable. After many email correspondences between myself and Budget's customer service, they are refusing to refund the difference, despite not being able to provide the services that were prepaid.Initial Complaint
11/10/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I rented a car from Budget rental pick up and drop off at Wilmington NC airport (ILM) originally booked thru Costco. My budget rental number is ***********. I picked up my car on Saturday Sept 11 and returned it on Thursday Sept 16. (5 day rental) returned with gas. Wilmington is a very small airport. There is no one in the parking lot checking in cars and giving out receipts like larger airports. I parked the car in the rental area and went into the terminal and left the keys in the return box for Avis/Budget. My rental contract quotes $243.35 for the rental. On 10/27/21 I was charged $7819.89 on my credit card for the rental. I did not notice that I had not been billed during September for this rental. When I called customer service the guy said "this happens a lot because our people forgot to check the car in". I filed a claim for reimbursement. With the claim I submitted documentation: I sent them my flight information (that I flew out of ILM to BOS that day). I sent them a receipt for something I bought in the terminal to prove I was in the terminal that day. I sent them a receipt from the car service from that evening that picked me up in Boston after my flight and took me home and copy of charges I made in Boston the day after I got home. I do not have a copy of my boarding pass and there is no way to get it from American but I did send them copy of my itinerary that showed me leaving that day. After all this, Budget sent me a message to say that they will credit me for a little over $3,000 which is not nearly enough. My credit should be the wrong charge of $7819.29 less the correct charge of $243.35. It is impossible to get Budget/Avis on the phone to resolve this. I can't seem to resolve this and it is a lot of money. I feel like they are committing fraud by charging me for a mistake their employees made - or even worse if an employee took the car for that period. Either way, someone drove around until Oct 27 under my information.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.