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ComplaintsforClarity Counseling Center
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I WAS A CLIENT DEALING WITH DEPRESSION, FILLED OUT FORMS AND GAVE MY HEALTH INSURANCE INFORMATION AND AFTER SEVERAL APPOINTMENTS I WAS NOT TOLD THAT MY INSURANCE WAS BEING DENIED AND I NOW OWED THEM A $600 BALANCE.(I HAD NO IDEA!) I FELT THEY SHOULD HAVE INFORMED ME IMMEDIATELY AS OPPOSED TO LETTING MY BILL ESCALATE. I WAS ALREADY HAVING FINANCIAL ISSUES DUE TO COVID. CAN A BUSINESS LAWFULLY DO THIS DO ? PLEASE HELPBusiness response
07/10/2022
Business Response /* (1000, 5, 2022/02/25) */ We're very sorry this happened to you - it is always a tough situation when an insurance policy is terminated. We do everything we can to help clients understand their policy and costs associated with services- however it is the clients responsibility to know the status of their policy and when is no longer active. Insurance companies inform us after the fact and we notify client as soon as we become aware. We have offered a reduced rate for the sessions what are not covered by insurance and offered to work with the individual to create a payment plan on several occasions.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
1437 Military Cutoff Rd STE 200
Wilmington, NC 28403-3638
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.