ComplaintsforColeman Fine Homes
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Complaint Details
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Initial Complaint
11/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
finished .they refused to put in the above shelves, stating that wasn't in the contract and they refused to have the work completed even if we paid for it. They also refused to give me a name of someone to finish. Never ever once does the owner have the courtesy to return any calls or emails. The whole building process had been j6st horrible..time and time agsin they did want they wanted to do..ignoring our requests time and time again.Business response
01/22/2023
Business Response /* (1000, 15, 2023/01/03) */ The pantry shelves that were mentioned and requested were not contractually obligated items, nor were they on the initial plans. We did not want to perform the work ourselves or recommend any of our valued trades as we did not wish to subject anyone to the type of behavior that the Nelson's exhibit. We have reached out numerous times in an attempt to complete warranty work and punch list items. The homeowners do not live in the home and the current tenants do not enjoy having people at their house so we were not permitted to conduct the work. We are happy to conduct the work at a time that is suitable to all parties involved.
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Contact Information
1437 Military Cutoff Road Suite 200
Wilmington, NC 28403-3646
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.