Business ProfileforJenna B Fit

I am disputing the charge of $4000 made on 04/26/24 regarding a 2 year contract for fitness coaching. I tried to cancel the coaching services on 04/29/24 as I had no written agreement. I was not given a written contract for services until 05/06/24 in which I have not signed. I stopped using all services on 04/29/24. My decision to cancel is based on (1) No formal written agreement detailing my personalized plan (the individual who made my plan never spoke with me and has no idea my food restrictions) I was told a personalized plan would be made during the Zoom meeting in which i would need to set up a meeting which never took place. On 05/06/24 I was told this personalized plan had been setup the same day as the Zoom meeting which is impossible because I never spoke with this individual and the individual was on her way to a music festival for the weekend. Therefore no such service was provided as outlined in the Zoom meeting on 05/06/24. (2) Non-delivery of personalized plan as outlined on 04/26/24 was ever given or executed in the way verbally described or agreed upon. This is failure to deliver the contracted services. (3) Lack of cancellation policy do to never having been told or given a cancellation policy in writing or verbally on 04/26/24. Also, upon reading the cancellation policy on the website it does not go into affect until the contract is signed. I was not given the contract until a week later 05/06/24 therefore giving me the right to still cancel and receive my money back. This oversight left me without knowledge of my rights and options regarding service cancellation. (4) Immediate notice of cancellation due to the business having received my money from Klarna after realization that the service would not meet my expectations. (5) Irreparable coach-client relationship due to these circumstances would make personal coaching uncomfortable with any coach. All I want is the money returned to ****** in which they will take back with no penalty.