ComplaintsforBP
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Complaint Details
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Initial Complaint
03/29/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This BP gas station has a contract with ****** ****** to provide a discount on gas based on fuel points accumulated from grocery purchases. Since January this gas station has not had functioning keypads at the pumps to process the discount. Instead the customer has to go inside and request to prepay for the gas. But the cash register DOES NOT apply the discount and the cashiers say they cant do anything about it. We spoke with the manager at ****** ****** and they confirmed that customers have been complaining to them about the situation. And it has been going since January. This BP has a contract they are violating, they lie and mislead the customers there purchasing gas and they are scamming the customers into thinking theyre getting their discount.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.