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ComplaintsforVisions Hair Extensions
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/24/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
False claims. They claim to have real hair. It is definitely synthetic. It becomes matted and unmanageable. The price doesnt justify the quality.Business response
04/24/2023
We are sorry that the customer does not like the hair.
We only sell 100% Human hair.
Perhaps the customer does not like the texture because it has a natural wave that is loved by most.
We cannot refund the cost of the hair. the refund policy is below:Refund and Exchange Policy
Refunds and exchanges are available only for unused and unaltered products. Once a product has been used or package opened no refunds or exchanges will be given. Because of the variables in application and care of hair extensions it is not possible to guarantee how long extensions will last. Vision recommends practicing application techniques and following all care instructions for best results.
Returns: All full price hair extensions, adhesives, kits and hair care products can be accepted as a return within 30 days after receipt of order provided, they are unused or altered and in their original packaging. All returns are subject to a 15% restocking fee. Please E-mail **************************************** before returning any merchandise to receive a RMA #. Returns will not be processed without a Return Merchandise Authorization Number (RMA#) which must be written on the outside of the package. A $10 shipping fee may be deducted on returned items if free shipping was used for the original order. Clearance items and Special Order items are not returnable.
Replacement and Exchange: If the hair is not what was expected, or products are damaged during transit, call or e-mail within 15 working days from the date you received the goods. No restocking fees charged for exchanged or damaged items. The customer is responsible for shipping charges for replacement or exchanged items. Returns must be received before sending replacements. We do not refund the original shipping charges nor do we reimburse return shipping charges. No COD shipping charges accepted. Clearance items: No returns, credits or refunds on clearance items or samples.Initial Complaint
03/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hair fall out first day of wear! Wefts are to be trimmed to fit client head. Hair should not shed day 1
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.