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ComplaintsforPrimeSleep
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Complaint Details
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Initial Complaint
02/20/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Received 2 products from them and neither worked. I reached out immediately and let them know. Their refund policy is within 30 days of receiving the item and I was well within that time frame and have emails to prove it. They initially responded and asked me to send in a video so I sent in a video of both items. They told me they would refund me for one. I explained to them that both products did not work. I never heard back and reached out over three times asking for help and a refund. Finally months later someone replied, and said I cannot get a refund because we are out of the 30 day refund policy. However, I forwarded our initial email chain that showed I did reach out immediately after receiving the product and within the 30 day window. I have since responded over five times and cannot get a reply. I just want my refund.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.