ComplaintsforREVIVAL Laser and Skin Clinic
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Complaint Details
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Initial Complaint
01/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
August 16, 2023. I arrived at the clinic for a laser treatment and was talked out of the treatment by the PA on staff as I was informed it was not recommended for my symptoms. I was told a refund would gladly be issued as I paid $3,100 for the treatment prior to my appointment time. I was informed by ***************** (owner of the practice) Good Afternoon ******: Happy Thursday! I am resending the email to confirm that your Refund Request was submitted on August 16. As we discussed, it can take 7 to 14 business days for Approval. Per approval it can 7 to14 business days to post and reflect on your card. Hope you stayed safe during the storm and had minimal damage. Please let me know if you have any questions. Have a super great day!I have followed up and sent approximately 10 emails to *** requesting more information and updates about where my refund is. She replies with the same answer every time saying she will check on it with the company who processes refunds and I continually never hear back from her. I am barely able to get her on the phone and when I do she says the same thing that she is checking on where it is but it has now been almost 5 months since she has processed my refund. Per the most recent email photo I never received an update on Wednesday and still have not heard back.Business response
03/11/2024
We did email a response per receiving the complaint stating the issue was being resolved. We are 100% patient focused and always strive to go above and beyond for our patients. I will reach out to the patient and ask her to please update you. Thank you so much!--
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.