ComplaintsforCraftspace
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Complaint Details
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Initial Complaint
08/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired this company to build a container house for me. To eliminate any confusion and be straightforward, I even provided them with a floorplan blueprint. Months later after losing multiple funding deals while waiting for them to produce the building plans and give me a final price, they decide to stop working on the project and then they blocked me, I paid them thousands of dollars to waste my time and receive nothing in return. If they don't give me the blueprints or a refund, I will have to take further action.Business response
11/15/2022
Business Response /* (1000, 5, 2022/08/30) */ This customer paid $2,500 for the development of a schematic design concept for a custom shipping container home. This scope of work was clearly outlined and accepted in writing and the services were provided by a licensed NC Architect. The customer did provide a sample floor plan, however the provided plan did not meet NC Residential Building Code or Zoning requirements for the property. After working with the customer for several months, the Craftspace team decided that we are not a good fit for the project. In response to the customer's request, Craftspace did provide the schematic design concept and floor plan files based on a one-time-only use agreement.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.