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            Business ProfileCoastal Kia

            New Car Dealers
            BBB accredited business

            Contact Information

            6103 Market St

            Wilmington, NC 28405-3619

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            Email this Business
            (910) 408-0100

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            Customer Reviews

            4/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/10/2018

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            6103 Market St, Wilmington, NC 28405-3619
            Email this Business
            BBB File Opened:
            5/23/1996
            Years in Business:
            8
            Business Started:
            6/26/2016
            Business Started Locally:
            6/26/2018
            Business Incorporated:
            6/26/2018
            Accredited Since:
            9/10/2018
            Type of Entity:
            Corporation
            Alternate Business Name
            • PJK Automotive Inc
            Business Management
            • Ms. Peggy Roberts, Operations Manager
            • Mr. Pat Koballa, Owner
            Contact Information

            Principal

            • Ms. Peggy Roberts, Operations Manager

            Customer Contact

            • Ms. Peggy Roberts, Operations Manager
            • Mr. Pat Koballa, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/18/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I purchased an extended warranty in Sept of 2019 from Coastal Kia for my 2016 Kia Sorrento. I was told that the warranty was a 5yr unlimited mileage warranty and would cover everything as if the car were purchased new. I paid nearly $3,000 for this extended warranty thinking it was through Kia so it would be legit and they would honor the repairs I've just received a call from Kia that the $4,000 in repairs that Kia staff verified and stated were covered by warranty have now been denied. Now I'm stuck to foot the bill and my $3,000 warranty isn't worth the paper it was written on.
            Read More
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dino A

            03/23/2022

            Coastal Kia is doing their best to support increased inflation in these difficult times. They are charging 20-25% over MSRP for vehicles. None of the other dealerships in the area, Jacksonville, Lumberton and Myrtle Beach are employing such gouging tactics. Mr. Koballa should be embarrassed and ashamed of himself.

            Coastal Kia Response

            03/28/2022

            Mr. ******, thank you for taking our call this morning. We apologize you were given poor information regarding the Kia Telluride pricing. As discussed with our Operations Manager Peggy R., the pricing structure shared with you from our Product Specialist during your recent service visit was incorrect. We appreciate your continued loyalty to our service department. Thus, we feel the one star review and feedback back given is not a true reflection of the service we have provided you. As discussed, we look forward to having an opportunity to earn your business in a month or so when you are in the market as mentioned. Please call our Operations Manager Peggy R. at 910-798-4706 if you need anything. We look forward to working with you again soon. Thank you

            Coastal Kia Response

            03/28/2022

            Mr. ******* thank you for speaking with our Operations Manager Peggy R. this morning. As discussed, the pricing information given to you by our Product Specialist during your recent service visit was inaccurate. We appreciate your loyalty to our service department and the compliments you shared with us. We feel the one star review is not a true reflection of the service we have provided. As mentioned, we look forward to working with you when you are in the market soon. Please call our Operations Manager Peggy R. at 910-798-4706 if we can be of any assistance. We look forward to working with you again soon. Thank you

            Customer Response

            03/28/2022

            Thank you for your BBB reply and the several emails and phone calls to address this situation. I trust that your product specialist has acknowledged his error and this is not a "he said, he said" situation.

            I have always had an excellent experience with your service department as everyone is very professional. My 1 star rating was simply based on the comments and pricing quoted by your product specialist.

            Not sure how to do this, but based on your service department and your excellent follow up to my concerns I would be happy to increase overall Coastal Kia rating to a 4.

            **** ******

            Coastal Kia Response

            03/29/2022

            Thank you Mr. ****** for the gracious feedback. We appreciate your business and understanding. We are not familiar with the protocol needed for the BBB to change your one star rating to a four star. BBB, please advise. Thank you

            Local BBB

            BBB of Eastern Carolinas

            More Info on Local BBB

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