Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has listed my personal address and information (including sensitive financial info like my mortgage loan provider, interest rate, how much I purchased my home for and how much I owe on the mortgage, along with county info like the parcel number and names in the title.)My family had to install a privacy gate, security cameras, and no trespassing signs to stop people from driving up to view our home. They seem to be finding us through connectedinvestors.com and dont care that I am not interested in selling my property. Im also monitoring our property through the state title notification system at my own expense in case someone tries to commit deed fraud with the information this company has conveniently made available to scammers without my consent or knowledge. I do not give Connected Investors permission to share any of my personal data. I have NO intention of selling my property, and demand that all of my personal information, my spouses personal information, and any and all information related to my property and my mortgage loan be removed from connected investors.com immediately.

  Business Response

  Date: 10/16/2023

  Hello,

  Connected Investors is in receipt of the request dated October, 2nd, 2023, inclusive of the complaint by *********************, requesting for removal of their information from Connected Investors website. The information subject to the request and that is contained in Connected Investors website is publicly available information, which is not considered personal information, and not subject to deletion.
  

  Customer Answer

  Date: 10/16/2023

   
  Complaint: 20680964
  
  I am flatly rejecting this response. I can see why Connected Investors has such a poor reputation with legitimate investors.
  
  While this information may be "publicly available," each listing on the CI website can be considered sensitive data specifically due to the form the data sharing takes. It should be noted that it would take a concerted effort for any individual investor interested in profiling and assessing every property in their city to compile this much data about even a single property in one place, which is part of the CI business model. This information is not presented in a consumable package like this through official records or government agencies, nor is there any implication that my home may be for sale on official records websites.
  
  Connected Investors profits by serving as a data-compiling middleman. There is zero benefit to me as a property owner or private citizen in having a non-governmental website share this information, and there is considerable risk present, whether or not CI has a weak legal disclaimer "warning" viewers not to disturb residents. Those disclaimers are only present when risk that they will be violated is also present. 
  
  Connected Investors is NOT an official government agency with any legitimate reason to be storing this data. I do not consent to this sort of elevated information sharing risk. Beyond giving the impression that a middleman has any right to involve themselves in my affairs, this sort of data compilation also makes things like deed theft much more simple, as the digging across a variety of sources and records has already been done for the thieves. 
  
  This information is being shared on Connected Investors with the implication that I might be interested in selling my home. I have given no indication that I want to sell my property, and there is no way to have the listing removed without signing up for the site. As Connected Investors is repeatedly listed on reputable websites and blogs as a potential scam and the company has been sued multiple times, I do not feel comfortable making any kind of account with this site.
  
  If this was a reputable business, they would be more concerned with their reputation and would simply honor property owner requests to do the right thing and remove their information from the website.
  
  As Connected Investors was sued for false and deceptive advertising in 2019 (just one of multiple lawsuits against them - this is all a matter of public record, too), I can't say I'm surprised by the response. I am, however, disgusted by it. 
  
  *********************

• Initial Complaint

  Date:08/31/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Listed all kinda of private information about my residence including name, mortgage information, pictures of my house. Provides no clearly removal process. Doesn't comply with the new privacy law in my state either. Cannot get a response from business.

• Initial Complaint

  Date:08/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found my personal and home information on the Connected Investors website. I am not nor will I be selling my home. I never asked or authorized them to use my information. I want my information and home removed from their website and all other areas where they are using my information.

  Business Response

  Date: 09/06/2023

  Thank you for allowing us to respond to this complaint.

  The following email was sent to the customer notifying him that their property has been removed and at their request the property has been removed from our database

  Sent: Wednesday, September 6, 2023 2:16 PM
  To: ************************ <************************>
  Subject: Complaint ID: *****************************
  
  Hello ******,

  
  My name is **********;************;with Connected Investors.  I am reaching out to you directly to let you know we have received your submission from the BBB and I have personally taken care of your request.    I submitted the removal request for your address, and it has been completely removed as of this email from our database.  
  
  Please check:   ***************************************************************************************************** see that the address no longer populates.    
  
  If you could, please reply back to this email with anywhere else you feel your property address might be displaying as a result of Connected Investors.  This will ensure we completely remove your property.  It may take a little longer for ****** to completely remove your property information from their search(s) as that is dependent on how often they crawl website pages for newly updated information.  Please note, this is out of our control & it can take up to 7 days for this process to be fully completed. Once the property has been removed, to verify your information has been deleted, all you have to do is clear your cache and remove ALL cookies from your browser(s), restart your browser and retry your search after a few hours.   
  
  If you wouldnt mind reaching out directly to the BBB and letting them know we have honored your request, we would greatly appreciate it.   Please let me know when you have been able to connect with the BBB so that we can close this request.     
  
  Please feel free to reach back out if you have any questions or if it continues to be an issue this time next week!    
  
  Kindest regards,      
  *****

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problems with **************************** posted my personal information without my permission; including addresses, contact info., property financing info., etc. I receive numerous contacts wanting to know info. about the asking price, condition of property etc. Internet searches of our address send inquiries to this website where user sees all of our personal information. I'm asking that this address and all our financial and personal information be removed from this site since we have no business with this company in any way.

  Business Response

  Date: 06/22/2023

   

  Thank you for allowing us the opportunity to respond to this complaint,

  Per the consumers request the property information has been removed from our website the below email was sent to ******

  Sent: Thursday, June 22, 2023 1:22 PM
  To: ******************** <********************>
  Subject: BBB Complaint ******** Property Removal *******************
  
  Hello ******,
  
  My name is **********;************;with Connected Investors.  I am reaching out to you directly to let you know we have received your submission from the BBB and I have personally taken care of your request.             
  I submitted the removal request for your address, and it has been completely removed as of this email from our database. 
  
   Please check:   ***************************************************************************************************** see that the address no longer populates.    
  
  If you could, please reply back to this email with anywhere else you feel your property address might be displaying as a result of Connected Investors.  This will ensure we completely remove your property.  It may take a little longer for ****** to completely remove your property information from their search(s) as that is dependent on how often they crawl website pages for newly updated information.  Please note, this is out of our control & it can take up to 7 days for this process to be fully completed. Once the property has been removed, to verify your information has been deleted, all you have to do is clear your cache and remove ALL cookies from your browser(s), restart your browser and retry your search after a few hours.   
  
  If you wouldnt mind reaching out directly to the BBB and letting them know we have honored your request, we would greatly appreciate it.   Please let me know when you have been able to connect with the BBB so that we can close this request.     
  
  Please feel free to reach back out if you have any questions or if it continues to be an issue this time next week!    
  
  Kindest regards, 

   

  Customer Answer

  Date: 06/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No way to remove my personal information that I DID NOT give permission to share online. I have no idea how this company has my personal information.

  Business Response

  Date: 06/13/2023

  Hello,

  Thank you for allowing us the opportunity to respond to this complaint.  The address in question has been removed from our database and we have sent the following email to the consumer 

  Sent: Tuesday, June 13, 2023 10:32 AM
  To: ***************************** <*****************************>
  Subject: BBB Complaint ******** / ********************
  
  Hi ********,
  
  My name is **********;************;with Connected Investors.  I am reaching out to you directly to let you know we have received your submission from the BBB and I have personally taken care of your request.     
  
  I submitted the removal request for your address, and it has been completely removed as of this email from our database. 
  
   Please check:  ************************************************************************************************************ see that the address no longer populates.     
  
  
  If you could, please reply back to this email with anywhere else you feel your property address might be displaying as a result of Connected Investors.  This will ensure we completely remove your property.  It may take a little longer for ****** to completely remove your property information from their search(s) as that is dependent on how often they crawl website pages for newly updated information.  Please note, this is out of our control & it could take up to 7 days for this process to be fully completed. Once the property has been removed, to verify your information has been deleted, all you have to do is clear your cache and remove ALL cookies from your browser(s), restart your browser and retry your search after a few hours.       
  If you wouldnt mind reaching out directly to the BBB and letting them know we have honored your request, we would greatly appreciate it.   Please let me know when you have been able to connect with the BBB so that we can close this request.     
  
  
  Please feel free to reach back out if you have any questions or if it continues to be an issue this time next week!   
  
  Kindest regards,      
  **********; 

   

  Customer Answer

  Date: 06/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:05/31/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has all of my personal information listed right online; who my loan is issued through, the loan amount, down payment amount and interest rate. This is absolutely outrageous, and I want them to remove my personal information immediately.

  Business Response

  Date: 06/06/2023

  Thank you for allowing us to respond to this complaint.  

  The below email was sent to the customer confirming the removal of the property and  information pertaining to the property from our database. 
  

  Sent: Monday, June 5, 2023 4:35 PM
  To: ***************** <*****************>
  Subject: BBB Complaint ********, **** Point Comfort Drive
  
  Hello ******************* name is **********;************;with Connected Investors.  I am reaching out to you directly to let you know we have received your submission from the BBB and I have personally taken care of your request.  I submitted the removal request for your address, and it has been completely removed as of this email from our database.    Please feel free to confirm the following link to confirm your property address has been removed *****************************************************************************************
  
  
  If you could, please reply back to this email with anywhere else you feel your property address might be displaying as a result of Connected Investors.  This will ensure we completely remove your property.  It may take a little longer for ****** to completely remove your property information from their search(s) as that is dependent on how often they crawl website pages for newly updated information.  Please note, this is out of our control & it can take up to 7 days for this process to be fully completed. Once the property has been removed, to verify your information has been deleted, all you have to do is clear your cache and remove ALL cookies from your browser(s), restart your browser and retry your search after a few hours.  
  
  If you wouldnt mind reaching out directly to the BBB and letting them know we have honored your request, we would greatly appreciate it.   Please let me know when you have been able to connect with the BBB so that we can close this request.    
  Please feel free to reach back out if you have any questions or if it continues to be an issue this time next week!   
  
  
  Kindest regards,   

  Customer Answer

  Date: 06/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company posted our personal information and I am shocked! They posted how much money we put down on our property, who we have a mortgage with and our percentage rate with the mortgage company. They continue to call us asking us if we want to sell our property. If you type our address into the search engine, this website comes up with all of our personal information. This is rude and we want to be removed from this site since we have no business with this company in any way.

  Business Response

  Date: 05/02/2023

  Hello,

  Thank you for the opportunity to respond to this request.  As of the time of this posting the property has been removed from our database.

  ******************************************************************************************* is no longer viewable through our site please see attached screen shot for further verification.

  If there is  anywhere else you feel your property address might be displaying as a result of Connected Investors please let us know.  This will ensure we completely remove your property. 

  It may take a little longer for ****** to completely remove your property information from their search(s) as that is dependent on how often they crawl website pages for newly updated information. 

  Please note, this is out of our control & it can take up to 7 days for this process to be fully completed. Once the property has been removed, to verify your information has been deleted,

  all you have to do is clear your cache and remove ALL cookies from your browser(s), restart your browser and retry your search after a few hours.    
  

  Please note that we were not able to email the consumer directly as the email given for us to reply was not valid.

  Thank you

   

   

• Initial Complaint

  Date:04/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home has been listed on their website as potential investment.Personal information is listed in detail.Ive called and requested my information be removed. The reply given was that the information was old and it came from the county and the only way that the information could be removed was to send my email address and phone number. I refused to give them that information but did provide my home address. Please help me to get my information removed from this site. I dont feel safe.

  Business Response

  Date: 05/03/2023

  Thank you for allowing us to respond to this complaint / request.  We have removed the listing in question from our database.  Below is a copy of the email that was sent to the consumer who submitted this complaint

  Sent: Wednesday, May 3, 2023 3:07 PM
  To: ******************* <*******************>
  Subject: BBB Complaint ID ********, **************************************************
  
  Hello ************;
  
  
  My name is **********;************;with Connected Investors.  I am reaching out to you directly to let you know we have received your submission from the BBB and I have personally taken care of your 
  request.  I submitted the removal request for your address, and it has been completely removed as of this email from our database.   Please check:  ************************************************************************************************ see that the address no longer populates.  
  
  If you could, please reply back to this email with anywhere else you feel your property address might be displaying as a result of Connected Investors.  This will ensure we completely remove your property.  It may take a little longer for ****** to completely remove your property information from their search(s) as that is dependent on how often they crawl website pages for newly updated information.  Please note, this is out of our control & it can take up to 7 days for this process to be fully completed. Once the property has been removed, to verify your information has been deleted, all you have to do is clear your cache and remove ALL cookies from your browser(s), restart your browser and retry your search after a few hours.      
  
  
  If you wouldnt mind reaching out directly to the BBB and letting them know we have honored your request, we would greatly appreciate it.   Please let me know when you have been able to connect with the BBB so that we can close this request.   
  
  Please feel free to reach back out if you have any questions or if it continues to be an issue this time next week!    
  Kindest regards, 

• Initial Complaint

  Date:04/19/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Connected Investors has listed my property on the internet as a potential house to flip for their potential investors. I have never done business with this company. I own my house with NO PLANS TO EVER SELL! They have listed personal and incorrect information about me and my property. I want it removed immediately for my safety and privacy!Remove ***************************************************** from their records, system and from the internet.DO NOT GIVE THEM MY PHONE OR EMAIL ADDRESS, OR ANY OTHER INFORMATION ABOUT ME,I GET REPEATED CALLS AND LETTERS FROM HARASSING INVESTORS

  Business Response

  Date: 04/21/2023

  The property address in question has been removed and we have notified the customer of the removal from our database

  Below is a copy of the email that has been sent to this consumer

  Sent: Friday, April 21, 2023 4:37 PM
  To: ******************** <********************>
  Subject: BBB Complaint ID ********
  
  Hi ****, 
  
  My name is **********;************;with Connected Investors.  I am reaching out to you directly to let you know we have received your submission from the BBB and I have personally taken care of your request.             
  I submitted the removal request for your address, and it has been completely removed as of this email from our database.   Please check: ********************************************************************************************* verify your address  no longer  populates.    
  
  If you could, please reply back to this email with anywhere else you feel your property address might be displaying as a result of Connected Investors.  This will ensure we completely remove your property.  It may take a little longer for ****** to completely remove your property information from their search(s) as that is dependent on how often they crawl website pages for newly updated information.  Please note, this is out of our control & it can take up to 7 days for this process to be fully completed. Once the property has been removed, to verify your information has been deleted, all you have to do is clear your cache and remove ALL cookies from your browser(s), restart your browser and retry your search after a few hours.  
  
  If you wouldnt mind reaching out directly to the BBB and letting them know we have honored your request, we would greatly appreciate it.   Please let me know when you have been able to connect with the BBB so that we can close this request.
  
  Please feel free to reach back out if you have any questions or if it continues to be an issue this time next week!    
  
  Kindest regards, 

   

   

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19952356
  
  I am rejecting this response because:
  This is their standard reply and is a SCAM. All information about my house is incorrect and is Still listed on ******* They are using my name, address, pictures and fake figures about my house to gain stupid investors who will send them money. This standard reply is to fake BBB and has been used in other BBB Complaints.
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/28/2023

  Hello,  

  We attempted to reach out to the consumer at the number listed ************** to confirm the matter had been resolved with her search and that her information had been removed from our site.  Hoiwever the contact number did not work and we received a message the call can not be completed please check the number and dial again.   After performing a new ****** search including the property address  and connected investors in the search bar I am not seeing any reference to the consumer or connected Investors other than what leads to our homepage.  We believe we have honored the request of the consumer..  

  Customer Answer

  Date: 05/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Connected Investors has listed my property as an income property online. The photo is a picture of a shack. My personal information, the name of my trust and the value of my home is on there. I have seen people driving by my house slowly, I received text messages from investors. This is my primary residence and is not for sale. This is very unsafe!! I want them to remove this listing and all information about me and my address. I did not give them permission. Hoping you can help.

  Business Response

  Date: 04/05/2023

   

  The following email was sent to the customer on April 5th advising that the property in question has been removed from our platform

   

  Sent: Wednesday, April 5, 2023 2:08 PM
  To: ****************************** <******************************>
  Subject: BBB Complaint ID ********
  
  Hello *****,
  
  
  My name is ************************* with Connected Investors.  I am reaching out to you directly to let you know we have received your submission from the BBB and I have personally taken care of your request.   
  
  
  I submitted the removal request for your address, and it has been completely removed as of this email from our database.  Please check: *************************************************************************************     to see that the address no longer populates.  
  
  If you could, please reply back to this email with anywhere else you feel your property address might be displaying as a result of Connected Investors.  This will ensure we completely remove your property.  It may take a little longer for ****** to completely remove your property information from their search(s) as that is dependent on how often they crawl website pages for newly updated information.  Please note, this is out of our control & it can take up to 7 days for this process to be fully completed. Once the property has been removed, to verify your information has been deleted, all you have to do is clear your cache and remove ALL cookies from your browser(s), restart your browser and retry your search after a few hours.         
  
  If you wouldnt mind reaching out directly to the BBB and letting them know we have honored your request, we would greatly appreciate it.   Please let me know when you have been able to connect with the BBB so that we can close this request.           
  
  Please feel free to reach back out if you have any questions or if it continues to be an issue this time next week!        
  
  Kindest regards,