ComplaintsforCape Fear Recovery
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Complaint Details
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Initial Complaint
05/09/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
I tried to work with Cape Fear Recovery to get information about the process so that I could get my truck back. My truck had been repoed because of an error at the bank. Cape Fear Recovery didn't make the report for the truck being picked up, as the law says that they have 37 mins, which let me and the police believe that my truck had been stolen. After everything was corrected with the bank, the bank told me that I was free to pick up my truck. When I called to get information to pick up my truck, I was cussed at and hung up on. Because of their behaviors, I called the police to be there in case things got out of hand. The owner threatened me when I showed him my truck had been damaged.Initial Complaint
10/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
They Came onto my business property and removed my vehicle which was repo by accident from finance company. they broke the law and did not report the repo to local law enforcement leaving me thinking it was stolen. I fixed the issue with the finance company and set appointment to pick up my vehicle since it was paid. I had an appointment at **** am I left ************ to head to ********** as arrived I was ten minutes late because of traffic. They refused to give me my vehicle saying that I was late. I explained I drove an hour away to pick it up and they did not care. Local law informed me because of this they may try to charge me storage fees on something that was already legally released but they refused to release it.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.