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ComplaintsforBetter Value Motors
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Complaint Details
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Initial Complaint
12/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Before we bought the car for $9000, I mentioned there was a check engine light on and it would need to be fixed prior to purchase. The dealership owner and salesman informed me a few days later that they had their mechanic fix it so I came back and test drove it and the light was gone. When I signed for the car I made sure to buy the extended warranty for an additional $2000 in case something happened and I was told that I would be additionally covered under the dealer warranty for "top to bottom" issues. It only took about 3 weeks of owning the car for it to break down. The high pressure fuel pump died and neither warranty wanted to cover it so I was out $2500. I called the dealership owner to discuss it and he admitted that he should have covered it and agreed to pay $1700 in a check to be mailed to me. I have this in writing in an email exchange. Its been two months and he never sent it and hems and **** when asked what the hold up is. The car broke down again needing a new thermostat, low pressure fuel pump, and fuse box which is back ordered 6 weeks. I've paid about $5000 in repairs in less than 4 months of owning the car and the aftermarket warranty has covered about $600 and the dealership has ghosted me.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.