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Find a Location

The Trailer Showroom has 1 locations, listed below.

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    • The Trailer Showroom

      Corporate Business Office 2642 Carolina Beach Rd, STE 8 Wilmington, NC 28412-1805

    Business ProfileforThe Trailer Showroom

    Utility Trailers

    Current Alerts For This Business

    Licensing:
    On 06/02/2013 BBB confirmed that The Trailer Showroom had not obtained a necessary license from North Carolina Division of Motor Vehicles. BBB encourages you to contact the following agency or agencies to confirm this information: - http://ncdot.gov/dmv - 9197157000

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company specializes in custom manufactured enclosed car and cargo trailers, open deck equipment trailers, horse trailers, livestock trailers, and dump trailers of all types.

    Business Details

    Location of This Business
    Corporate Business Office 2642 Carolina Beach Rd, STE 8, Wilmington, NC 28412-1805
    BBB File Opened:
    6/12/2008
    Years in Business:
    24
    Business Started:
    2/15/2000
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 0065588 for this business, issued by North Carolina Division of Motor Vehicles. The expiration date of this license is 6/2/2013.

    These agencies may include:

    North Carolina Division of Motor Vehicles

    1501 Mail Service Ctr

    Raleigh NC 27699

    (919) 715-7000

    http://ncdot.gov/dmv

    Type of Entity:
    Corporation
    Alternate Business Name
    • A1A2Z, Inc.
    Contact Information

    Principal

    • Mr. Rick McKeithan, President

    Customer Contact

    • Mr. Rick McKeithan, President
    Additional Contact Information

    Fax Numbers

    • (877) 458-7245
      Primary Fax

    Email Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/04/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    The Trailer Showroom sells garbage from a company called ************* Trailers (***). I ordered the trailer almost 2 years prior to actually getting it, because of covid, supply chains, etc. When the trailer was finished, it was now almost $3k more. To the owners credit, he did offer half of my deposit back while they were in litigation with ***, which was 1/2 more than allowed in their contract. I should have taken the money. I received the trailer in a hotel parking lot, which was agreed upon location due to the original build location shutting down. Two access doors that I had ordered to be placed on the front of the trailer, were both installed on the side of the trailer. Salesman ********************* recognized the mistake and said he would send me two more doors for the front. Kind gesture, but it does not repair the two holes in the side of my trailer that were not supposed to be there (5 months later, still no doors). The ** screen door is approximately 3/8" short of latching, making it 100% unusable. The driver's side rear bottom was caved in, **** said that can be easily be fixed by me getting underneath and pounding it outward. **** said he did it when he picked it up. Once home, I began going over the trailer while I disassembled the interior panels in preparation of insulation. My plan was to make a 4 season toy hauler out of the trailer. In doing so, I found countless welds that were already rusted and appeared to be done by someone without eyesight (verified by certified weld inspector). Supports were 1/4-1//2" short on the rear ramp frame. Awning supports were screwed to sheet metal only. Floor framing is off side to side as much up to 1 1/2" in spots. One cross member is crushed. The list goes on and ultimately is not the trailer showrooms fault. What is their fault, is they sold me the garbage and now will not return emails, calls, texts, etc. The *** trailer they sell has a useless warranty and you will get left holding the bag. Avoid at all costs.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    DONALD

    1 star

    10/03/2022

    Horrible business practices, horrible to deal with, does not stand behind product, waited almost 17 months and the trailer is not safe for the highway due to substandard aluminum welding, going to fall apart, welds already separating just on the trip home with the trailer, won't use, not highway safe. ***** started to fail in first two days on trip home. Says he won't refund me or take the trailer back. Will not stand behind the product, on line dealer, who does the warranty or service work?

    The Trailer Showroom Response

    10/03/2022

    This customer picked his trailer up at the manufacturing facility in Indiana. We did not build the trailer nor do we warrant the trailer. As is stated in our terms of service contract (that he signed at the time he placed his order), all warranty work is carried out by the manufacturer. We have put the customer in touch with the manufacturer and sent photos of his concerns to the manufacturer. They are working to address his concerns. We have done our best to assist the customer.

    Local BBB

    BBB of Eastern Carolinas

    BBB Reports On

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