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Complaint Details
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Initial Complaint
02/03/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
This company Quality pre owned sold me a car 2 months ago knowing that the motor was know good on the car when I call and talk to ***** he already knew and didn’t care at all didn’t plan to fix it they are bad business don’t go that way they are selling lemons… they knew that motor in that car want no good they just want the moneyBusiness response
02/03/2023
customer purchased vehicle on 11/17/22... it was a used 2015 kia optima that was purchased as-is no warranty...customer called Mr. ***** toward end of January before the vehicle actually broke down and Mr. ***** asked her if she had taken the vehicle into a service center at which time she had not.. Mr. ***** told her to take the vehicle and have it looked at and call him back. Her parents also called and we informed them that she needed to take vehicle into a service center.. she did not call him back until the vehicle completely broke down on the side road and she then called Mr. ***** at which time he told her again to take to the kia dealership have it looked at. She never brought the vehicle to us or had any service center call us. We do not have a service department at our location and cannot diagnose any issues that is why Mr. ***** recommended that she carry it and have it diagnosed. Mr. ***** has been very understanding and has spoken to her every time she has called. We were not aware of any previous issue with this vehicle...again it is a used vehicle and at any time, anything can happen. We do not sell "lemons".
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.