Business ProfileforPat's Body Shop

Substandard work done. Very slow service. Invoice discrepancies with work not completed.

The vehicle owner dropped her vehicle off on 2/7/24 for repairs she stated were from a touchless carwash. The owner of the carwash business took ownership of the damage and would be paying the repair invoice upon completion. The vehicle owner called back 2 days later (2/9/24) upset that vehicle repairs were not completed yet and was going to call around to other shops to have the vehicle taken elsewhere. Called back within the hour to state all other repair facilities also had a waiting list and to proceed with repairs, advised us not to "worry about replacing the tire, just the wheel." Had to reach out to the business responsible for payment to add additional damages she stated the carwash caused to gain approval. The approval of additional damages was obtained 2/14/24 from both parties (with the vehicle owner paying 1/2 of the wheel replacement and the responsible party paying the other 1/2.) The wheel was ordered with a delayed ETA of 5 business days. Repairs were completed 2/23/24 and a message was left with the responsible party for payment to be collected before the vehicle could be picked up by the owner. The vehicle owner was contacted that vehicle was ready and reminded of her portion of the wheel that would be due at pickup. Stated she shouldn't have to pay anything for the wheel as damaged was caused by the carwash. Our employee reached out to the responsible party again explaining customer's stance on the wheel and they stated they would pay full amount to appease the customer. The payment was made in the amount of $4,823.93 and the vehicle was picked up 2/26/24. At the time of pick up, the vehicle owner inquired why we had only replaced the fender and not repaired or replaced the 1/4 panel, our estimator explained that was not part of the damage claim reported so it was never approved by the responsible party. Two hours later, her husband called asking why the 1/4 panel wasn't repaired or replaced. Explained the same information to him, that it wasn't reported as part of the damage claim by the customer, so was never approved by the responsible party. He asked why we couldn't just do the work and then make them pay for it. Explained prior approval is needed on any claim before work is performed. He then told our employee, "Well the fender and wheel were already damaged before the car wash just like the 1/4 panel and we got them to cover those two things." Said they planned to have everything repaired and make the business owner pay for it. Repairs were done in a reasonable timeframe and there was nothing substandard about the work performed. The work that was not completed was work not approved for by the business owner covering the cost of this now obvious fraudulent and false claim.