Business ProfileforRestoration 1 of Winston-Salem

On the advice of a friend, I contacted a company to see if they could help me with some water damage in my bathroom. The representative, Mike *******, inspected the area on 10/27. He led me to believe I required his company’s services and that those services would restore my floor. He secured half of the payment for the job prior to beginning it. When the technicians who actually did the work arrived on 10/28, Mike was on-site. Within a half hour the technicians had the tile removed and told Mike to tell me I would need to have both layers of subfloor removed and replaced by a flooring company. After Mike left, I asked a technician why the floor needed treatment if it wasn’t salvageable. He said he thought it was to keep any mold from spreading. Testing for mold was never carried out so presence of mold wasn’t confirmed. I notified Mike that I wanted to stop treatment and asked him why he advised treatment of an unsalvageable floor and he said he thought he could have dried the floor out so that it wouldn’t need replaced. He told me the technician I spoke with wasn’t experienced and shouldn’t have told me I needed the floor replaced. He discouraged me from contacting my homeowners insurance company, telling me they would “flag” me and increase my rate. After I complained about the price, he then offered to contact the insurance company for reimbursement. The water damage in my bathroom was confined to approximately a 9 square foot area; I was quoted over $3600.00 to treat that area. After I refused further treatment, my bill was adjusted to $2275.00. I contacted the owner of Restoration 1, Ron *****, thinking that an isolated employee, Mike *******, might be to blame for me being misled about need for treatment and being charged so much. I received an email from Rory *****, general manager, defending the job as justifiable. In his email he stated, “our industry is one of the most misunderstood of all service providers on prices and services.” I got no resolution!