Business ProfileforSolid State Tile, LLC

A deposit of over 50% was overnighted via FedEx and received by Darren at Solid State Tile 4/14/2023. I was told the job would start 30 days after the deposit was received and take about a month. The job started 6 weeks after original deposit and it was exactly 4 months from original deposit (August 14) I received a text asking to collect the bala**e. I immediately drove down the following weekend to find the job was not finished and the master shower was not even operable. The past 4 months I’ve made multiple trips to manage the completion of this project and am extremely disappointed in the management, customer service, work ethic, and final product. The owner, Darren, agreed this is sub par, sent text messages apologizing and stated they would make it right, but turned around and placed a lien on my condo stating final payment has not been received and they would not do any additional work. In the meantime, I am losing i**ome every month because the job is not completed and therefore I have not been able to rent or sell. Unfortunately, even with several trips to **, pictures, and direct communication, the job still looks messy. In addition, I’ve been charged for 2 soap niches that weren’t installed and demolition of the existing tile floor even though they simply laid the tile over the existing floor (no demolition). I’m asking for the invoice to be corrected, the lien lifted, and an agreement made so I can pay someone else to complete the work to the standard promised. Sadly I’ve lost faith that this job can be completed correctly by Solid State Tile and I don’t have any more time to waste. More than 8 months is completely unreasonable.