Business ProfileforCarolina Basement Systems, LLC

Zero Stars; It all started at the beginning on COVID19 2020: On 1.25.21 we contacted Carolina Basement to come to our home for Foundation Repair; On 2.2.21 the Salesman Lane C*** came to our home to conduct an inspection. On 2.10.21 Lane sent an email with an Estimate of $10.594.56 insisting a deposit must be made to lock in the price, on 7.23.21 a deposit of $3.263.00 was made and the Foundation Repairs was schedule for 10.12.21. On 10.2.21, we contact Lane C*** requesting a Zoom Meeting to go over the what is excepted, Lane scheduled the Zoom Meeting for 10.10.21, two days prior to the repairs. On 10.12.21 & 10.13.21, the repairs was completed and the remaining balance of the deposit was paid in the amount of $7.332.49. Due to inclement weather my husband & I wasn't able to go under the house "Crawl Space" until a few days later, we were very disappointed, some of the work wasn't done as said in the Zoom Meeting. On 4.18.22 we filed a compliant because the backroom wall was separating and damage was done to wall in the Den due to excessive pressure from the Smart Jacks. Lane C*** came out an conducted an inspection, he was upset using excessive profanity calling the worker "stupid", they put the Smart Jacks in the wrong place and drew another work scope. On 3.29. 23 another complaint was filed Mgr. Jacob & the City of G'boro Inspectors came out trying to say the Den wall damage was from the roof, which wasn't true, the inside wall was damage due to the pressure from the Smart Jacks. On 11.26.23 the walls are separating again and they look horrible. We are seeking a full refund of $10.594.56 the Foundation Repairs, Wall Damage to be corrected We will never referral, recommend Carolina Basement in the nearest future. We are an Elderly Couple who feels like we were taken advantage of, they have the money we have Dissatisfactory Work and horrible walls and as of today's 11.26.23 the walls are still not stable we have pictures. Disappointed & Dissatisfied Customers